Navigraph Charts not loading in PMDG 777 EFB - 3 weeks of unresolved issue

Navigraph Hub
1

I am reaching out to this forum after 3 weeks of frustration. I am a paying Navigraph subscriber, and I cannot access charts in my PMDG 777 EFB.

While SimBrief integration works perfectly, the ‘Charts’ tab remains completely blank.

Here is what I have already done:

  1. I have been in contact with PMDG support.

  2. Following their official instructions, I have already performed a full ‘Factory Reset’ of the EFB and re-authenticated my Navigraph account.

  3. Despite these actions, the issue remains unresolved.

As a paying customer, this lack of service for nearly 3 weeks is unacceptable. I have provided a screenshot of the blank EFB Charts tab below. Please investigate this issue immediately as it is clearly a communication error between your services and the PMDG EFB for my account.

I expect a prompt resolution

2

Capture d’écran 2026-07-12 202231
Capture d’écran 2026-07-12 2022311626×974 137 KB

3

Hello,

Firstly, make absolutely sure you are signing into the correct account. Double check that the email address and SimBrief Pilot ID match your subscribed account.

I noticed you have more than one account, one of which had the email address updated from the same email address you are using on your subscribed account. This may be causing some weird cache issue.

Secondly, on your Navigraph account profile, under “devices”, find the PMDG 777 authentication, sign this out and sign back in again on the 777 EFB.

4

Gordon, I have checked my profile and I only see one account (firatours@gmail.com). I don’t see any other account, and there is no specific ‘PMDG 777’ device listed in my authorized devices section. Could you please help me identify and resolve this account conflict from your side?"

5

Hello Navigraph Support,

I am contacting you regarding a persistent issue with the Navigraph Charts display on my PMDG 777 EFB.

Following your previous advice, I have performed a clean-up of my system:

  • I have identified and removed duplicate/fictitious Navigraph accounts from my browser’s password manager.

  • I have cleared all cookies, browser cache, and navigation history to ensure a fresh authentication.

  • I have confirmed that I am now only using my primary account (firatours@gmail.com).

Despite these actions and a full system restart, the Navigraph Charts still do not display on my aircraft EFB; the page remains blank (black/white). Interestingly, SimBrief data is syncing correctly, but the charts are not loading.

Could you please investigate this account conflict or synchronization issue on your end? I am unable to fly properly without these charts.

Thank you for your assistance.

6

You do not need to repeat your support request. It is late on a Sunday, our support is limited on weekend and late at night EU time.

On your 777 EFB, click on the Electronic Flight Bag icon.

Screenshot 2026-07-12 230738
Screenshot 2026-07-12 230738979×754 78.7 KB

Then click on the Navigraph Authentication button on the left panel. This will bring up this screen with both a QR code and an alpha numeric code.

Visit http://www.navigraph.com/code , sign into your account (your subscribed account) and authenticate the PMDG 777. To confirm this, check the devices on your account.

You should see something like PMDG Flight Tablet - Chrome 49.0.2623

b7c8350aab3b3d2eddfb03e97f7a47e1
b7c8350aab3b3d2eddfb03e97f7a47e11132×921 154 KB

If you do not see this, the only other explanation for not seeing the PMDG EFB on your account is that you are using a different account.