Navigraph academy no response from academy webpage at all

Opened the lesson in the sim, went to the lesson page on the academy website, and neither the “lesson in progress” or the “debrief” do anything. Is the little circle next to “lesson in progress” supposed to light up or something? My simlink is working just fine for Navigraph charts. I get no sign of anything happening in the aircraft or on the academy webpage while in the lesson or after exiting it. I have totally restarted my computer and the sim, yes I’m logged into the “academy” and it made no difference.

It would be nice to have a video that shows exactly what the user is expected to experience on the academy page before, during and after a “lesson”.

Anyway, I’m not even getting your basic webpage response. Look forward to a response/solution.

P.S. Also, lessons don’t include any narration or in-game elements? That’s the bare minimum requirement for an “instructor”. Has been there since MSFS 5.1, you don’t have an “instructor” if they just show up after the flight for a debrief. Missing major content and functionality there.

Hello,

Thank you very much for reporting the issue. I have forwarded this on to our development team. We will be back in touch shortly.

Regarding voiceover narration, we decided against this during the course development. I would recommend you to post this as a possible feature in our wishlist, though. If it garners enough votes, we would definitely reconsider.

Thanks!

Hello again,

First and foremost, make sure you are logging into the correct account. If you have more than one account, things can get confusing very quickly.

If you open the lesson page after the first lesson is started, it will display a new lesson instance and now track the current lesson in progress.

  • Open the lesson web page first, then start the lesson.

But make absolutely sure that your account is consistent amongst the Academy webpage and Simlink firstly.

Thanks,

Fixed - I updated to the absolute latest version of simlink. (Using the recommended method of uninstalling and deleted certain directories, then reinstalling.)

Didn’t have any multiple accounts or anything else.

A tip for your support notes, thanks.

PB

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