Moving map problems

Dear sir ,

I have been trying to get in touch and to get some support. My moving map is not working I had read all the forums but nothing helped plz advise me how to fix the issue ASAP. thank you.







Dear sir ,

I have been trying to get in touch and to get some support. My moving map is not working I had read all the forums but nothing helped plz advise me how to fix the issue ASAP. thank you.

Dear sir ,

I have installed the simlink and it installed correctly , however the moving map not working even though it’s on on the charts settings. What should I do. ?

Hi…,

Welcome.

I have reassembled your multiple posts into this one thread.

I suggest a fresh start using exact procedure below :

Please disable any Antivirus and firewall. Uninstall AV if needed.

Please use only Windows Programs and Features to uninstall Simlink and Charts:

  • If they exist delete folders:
    c:\Users\username\AppData\Roaming\Navigraph\Simlink
    c:\Program Files\Navigraph\Simlink
    c:\Users\username\AppData\Roaming\Navigraph\Charts c:\Users\username\AppData\Local\Programs\Navigraph Charts
  • Download and install latest Charts .
  • Download and install latest Simlink .

If still an issue, please post latest c:\Users\username\AppData\Roaming\Navigraph\Simlink\logs\simlink_xxxx.dlog

Cheers
Ian

Dear sir ,

Thank you for the reply.

I can’t disable AV it’s very important to protect my full simulator, any other option ?

It supposed to work right away when installed why it’s complicated ?

Regards,

Ramy F.
Co-founder

Management

“If you have the attitude, you will reach the altitude “

Hi Ramy,

AV can sometimes cause problems. I suggested disabling AV for the duration of the install only, to eliminate that variable.

There are thousand’s of working installations, and this is one of a very small number with difficulties, which I am sure we shall resolve.

Please try the steps I have suggested.

Cheers
Ian

Thank you for the reply.

Could you please advise me where to stop the AV and the fire wall ?

Second be advised that I have o ly download simlink on the main simulator computer and the charts on the ipad ,!

So do I have to also install the charts on the simulator computer or iPad is sufficient.

The whole idea is to have the ipad to be used for charts etc
Find attached pic to make things more clear how my system is set up

Regards,

Ramy F.
Co-founder

Management

“If you have the attitude, you will reach the altitude “

Hi Ramy,

It depends on your AV, but most have a disable function. The firewall is typically a Windows 10 function which you access through Windows Security\Firewall & Network Protection.

You need Simlink running only on your FS machine. This feeds your coordinates to our servers. When you access Charts from our servers on say iPad our servers place your aircraft icon on the map based on your coordinates.

You don’t need to run Charts on your FS machine, but you can if you wish.

Nice set up :slight_smile:

Cheers
Ian

Dear sir

So I delete the entire folder or just this below

Hi there did everything and not working.

Hi Ramy,

Please upload latest c:\Users\username\AppData\Roaming\Navigraph\Simlink\logs\simlink_xxxx.dlog, not just screenshot. Also if able please check dll.xml has Simlink addons per Moving Maps @running simulatore could not be detected - #7 by vishalahir

If not comfortable doing this please advise.

Cheers
Ian

Thank u for the reply. I really don’t know how to do what u asked.

Are we able to do some kind of online call and solve this matter

Regards,

Ramy F.
Co-founder

Management

“If you have the attitude, you will reach the altitude “

Yes we shall organise. Expect a message.

Cheers
Ian

Ok I am available around 1600-1700 utc plus 3 time zone

Regards,

Ramy F.
Co-founder

Management

“If you have the attitude, you will reach the altitude “