Losing simlink and charts

Charts Simlink/Moving Map
1

This has happening for a month now. I goggle and tried solutions from this site and others. Am going to post the logs. And my computer time is set right. Thanks.

[2025-09-24 14:50:41] [1.1.39.1902] [INFORMATION] OIDC_refresh_tokens_CALL
[2025-09-24 14:50:41] [1.1.39.1902] [INFORMATION] OIDC_start_hybrid_flow_CALL
[2025-09-24 14:50:47] [1.1.39.1902] [INFORMATION] OIDC_authorization_code_flow
[2025-09-24 14:50:48] [1.1.39.1902] [ERROR] LoginController::login_oidcError[7][We had problems authenticating your account. Please check that your computer time is correct and try again.]
[2025-09-24 14:51:02] [1.1.39.1902] [INFORMATION] OIDC_refresh_tokens_CALL
[2025-09-24 14:51:02] [1.1.39.1902] [INFORMATION] OIDC_start_hybrid_flow_CALL
[2025-09-24 14:51:08] [1.1.39.1902] [INFORMATION] OIDC_authorization_code_flow
[2025-09-24 14:51:08] [1.1.39.1902] [ERROR] LoginController::login_oidcError[7][We had problems authenticating your account. Please check that your computer time is correct and try again.]
[2025-09-24 14:51:12] [1.1.39.1902] [INFORMATION] OIDC_refresh_tokens_CALL
[2025-09-24 14:51:12] [1.1.39.1902] [INFORMATION] OIDC_start_hybrid_flow_CALL
[2025-09-24 14:51:16] [1.1.39.1902] [INFORMATION] OIDC_authorization_code_flow
[2025-09-24 14:51:16] [1.1.39.1902] [ERROR] LoginController::login_oidcError[7][We had problems authenticating your account. Please check that your computer time is correct and try again.]
[2025-09-24 14:51:59] [1.1.39.1902] [INFORMATION] OIDC_refresh_tokens_CALL
[2025-09-24 14:51:59] [1.1.39.1902] [INFORMATION] OIDC_start_hybrid_flow_CALL
[2025-09-24 14:52:05] [1.1.39.1902] [INFORMATION] OIDC_authorization_code_flow
[2025-09-24 14:52:05] [1.1.39.1902] [ERROR] LoginController::login_oidcError[7][We had problems authenticating your account. Please check that your computer time is correct and try again.]
[2025-09-24 14:52:14] [1.1.39.1902] [INFORMATION] OIDC_refresh_tokens_CALL
[2025-09-24 14:52:14] [1.1.39.1902] [INFORMATION] OIDC_start_hybrid_flow_CALL
[2025-09-24 14:52:19] [1.1.39.1902] [INFORMATION] OIDC_authorization_code_flow
[2025-09-24 14:52:19] [1.1.39.1902] [ERROR] LoginController::login_oidcError[7][We had problems authenticating your account. Please check that your computer time is correct and try again.]
[2025-09-24 14:52:34] [1.1.39.1902] [INFORMATION] OIDC_refresh_tokens_CALL
[2025-09-24 14:52:34] [1.1.39.1902] [INFORMATION] OIDC_start_hybrid_flow_CALL
[2025-09-24 14:52:41] [1.1.39.1902] [INFORMATION] OIDC_refresh_tokens_CALL
[2025-09-24 14:52:41] [1.1.39.1902] [INFORMATION] OIDC_start_hybrid_flow_CALL
[2025-09-24 15:48:05] [1.1.39.1902] [INFORMATION] MSFS Sim is disconnected
[2025-09-24 15:48:06] [1.1.39.1902] [INFORMATION] MSFS connection closed
[2025-09-24 16:27:19] [1.1.39.1902] [ERROR] REST ERROR(post):

HTTP_CODE:0

ERRORID:

ERROR:Unable to connect to the server: Connection closed

URL:https://dl.navigraph-cdn.com/software/simlink/windows/latest.json
[2025-09-24 17:21:08] [1.1.39.1902] [INFORMATION] OIDC_refresh_tokens_CALL
[2025-09-24 17:21:08] [1.1.39.1902] [INFORMATION] OIDC_start_hybrid_flow_CALL
[2025-09-24 17:21:14] [1.1.39.1902] [INFORMATION] OIDC_authorization_code_flow
[2025-09-24 17:21:14] [1.1.39.1902] [ERROR] LoginController::login_oidcError[7][We had problems authenticating your account. Please check that your computer time is correct and try again.]
[2025-09-24 17:21:19] [1.1.39.1902] [INFORMATION] OIDC_refresh_tokens_CALL
[2025-09-24 17:21:19] [1.1.39.1902] [INFORMATION] OIDC_start_hybrid_flow_CALL
[2025-09-24 17:21:25] [1.1.39.1902] [INFORMATION] OIDC_authorization_code_flow
[2025-09-24 17:21:25] [1.1.39.1902] [ERROR] LoginController::login_oidcError[7][We had problems authenticating your account. Please check that your computer time is correct and try again.]
[2025-09-24 17:30:24] [1.1.39.1902] [INFORMATION] OIDC_refresh_tokens_CALL
[2025-09-24 17:30:24] [1.1.39.1902] [INFORMATION] OIDC_start_hybrid_flow_CALL
[2025-09-24 17:30:30] [1.1.39.1902] [INFORMATION] OIDC_authorization_code_flow
[2025-09-24 17:30:30] [1.1.39.1902] [ERROR] LoginController::login_oidcError[7][We had problems authenticating your account. Please check that your computer time is correct and try again.]
[2025-09-24 17:38:37] [1.1.39.1902] [INFORMATION] MSFS Sim is disconnected
[2025-09-24 17:38:37] [1.1.39.1902] [INFORMATION] MSFS connection closed
[2025-09-24 18:25:14] [1.1.39.1902] [INFORMATION] MSFS Sim is disconnected
[2025-09-24 18:25:14] [1.1.39.1902] [INFORMATION] MSFS connection closed
[2025-09-24 18:55:11] [1.1.39.1902] [INFORMATION] OIDC_refresh_tokens_CALL
[2025-09-24 18:55:11] [1.1.39.1902] [INFORMATION] OIDC_start_hybrid_flow_CALL
[2025-09-24 18:55:19] [1.1.39.1902] [INFORMATION] OIDC_authorization_code_flow
[2025-09-24 19:08:19] [1.1.39.1902] [INFORMATION] OIDC_refresh_tokens_CALL
[2025-09-24 19:21:19] [1.1.39.1902] [INFORMATION] OIDC_refresh_tokens_CALL
[2025-09-24 19:34:19] [1.1.39.1902] [INFORMATION] OIDC_refresh_tokens_CALL
[2025-09-24 19:47:19] [1.1.39.1902] [INFORMATION] OIDC_refresh_tokens_CALL
[2025-09-24 20:00:19] [1.1.39.1902] [INFORMATION] OIDC_refresh_tokens_CALL
[2025-09-24 20:13:19] [1.1.39.1902] [INFORMATION] OIDC_refresh_tokens_CALL
[2025-09-24 20:26:19] [1.1.39.1902] [INFORMATION] OIDC_refresh_tokens_CALL
[2025-09-24 20:39:19] [1.1.39.1902] [INFORMATION] OIDC_refresh_tokens_CALL
[2025-09-24 20:52:19] [1.1.39.1902] [INFORMATION] OIDC_refresh_tokens_CALL
[2025-09-24 21:05:19] [1.1.39.1902] [INFORMATION] OIDC_refresh_tokens_CALL
[2025-09-24 21:18:19] [1.1.39.1902] [INFORMATION] OIDC_refresh_tokens_CALL
[2025-09-24 21:31:19] [1.1.39.1902] [INFORMATION] OIDC_refresh_tokens_CALL
[2025-09-24 21:44:19] [1.1.39.1902] [INFORMATION] OIDC_refresh_tokens_CALL
[2025-09-24 21:44:20] [1.1.39.1902] [ERROR] LoginController::login_oidcError[7][We had problems authenticating your account. Please check that your computer time is correct and try again.]
[2025-09-24 21:46:13] [1.1.39.1902] [INFORMATION] OIDC_refresh_tokens_CALL
[2025-09-24 21:46:13] [1.1.39.1902] [INFORMATION] OIDC_start_hybrid_flow_CALL
[2025-09-24 21:46:20] [1.1.39.1902] [INFORMATION] OIDC_authorization_code_flow
[2025-09-24 21:46:20] [1.1.39.1902] [ERROR] LoginController::login_oidcError[7][We had problems authenticating your account. Please check that your computer time is correct and try again.]
[2025-09-24 21:46:37] [1.1.39.1902] [INFORMATION] OIDC_refresh_tokens_CALL
[2025-09-24 21:46:37] [1.1.39.1902] [INFORMATION] OIDC_start_hybrid_flow_CALL
[2025-09-24 21:46:43] [1.1.39.1902] [INFORMATION] OIDC_authorization_code_flow
[2025-09-24 21:46:43] [1.1.39.1902] [ERROR] LoginController::login_oidcError[7][We had problems authenticating your account. Please check that your computer time is correct and try again.]
[2025-09-24 21:47:03] [1.1.39.1902] [INFORMATION] OIDC_refresh_tokens_CALL
[2025-09-24 21:47:03] [1.1.39.1902] [INFORMATION] OIDC_start_hybrid_flow_CALL
[2025-09-24 21:47:09] [1.1.39.1902] [INFORMATION] OIDC_authorization_code_flow
[2025-09-24 21:47:09] [1.1.39.1902] [ERROR] LoginController::login_oidcError[7][We had problems authenticating your account. Please check that your computer time is correct and try again.]
[2025-09-24 21:47:18] [1.1.39.1902] [INFORMATION] OIDC_refresh_tokens_CALL
[2025-09-24 21:47:18] [1.1.39.1902] [INFORMATION] OIDC_start_hybrid_flow_CALL
[2025-09-24 21:47:22] [1.1.39.1902] [INFORMATION] OIDC_authorization_code_flow
[2025-09-24 21:47:22] [1.1.39.1902] [ERROR] LoginController::login_oidcError[7][We had problems authenticating your account. Please check that your computer time is correct and try again.]
[2025-09-24 21:47:40] [1.1.39.1902] [INFORMATION] OIDC_refresh_tokens_CALL
[2025-09-24 21:47:40] [1.1.39.1902] [INFORMATION] OIDC_start_hybrid_flow_CALL
[2025-09-24 21:48:34] [1.1.39.1902] [INFORMATION] OIDC_refresh_tokens_CALL
[2025-09-24 21:48:34] [1.1.39.1902] [INFORMATION] OIDC_start_hybrid_flow_CALL
[2025-09-24 21:52:04] [1.1.39.1902] [INFORMATION] OIDC_refresh_tokens_CALL
[2025-09-24 21:52:04] [1.1.39.1902] [INFORMATION] OIDC_start_hybrid_flow_CALL
[2025-09-24 21:52:10] [1.1.39.1902] [INFORMATION] OIDC_authorization_code_flow
[2025-09-24 21:52:10] [1.1.39.1902] [ERROR] LoginController::login_oidcError[7][We had problems authenticating your account. Please check that your computer time is correct and try again.]

2

Hello,

Based on the log details, it seems that the Simlink application is being blocked from accessing the Navigraph servers. Please check the following points to resolve the issue:

  1. If you are using a VPN or any proxy settings, please disable them and check again.
  2. Ensure that your operating system’s date, time, and location settings are set to auto-sync.
  3. If you have any security applications, such as antivirus software, make sure that Simlink is allowed to access the network.
  4. Check your router settings as they may be blocking access to the Navigraph servers.
  5. If the issue persists, please restart your network router and try again.

Feel free to reach out if you continue to experience problems.

Thank you!

Best Regards,
Vishal Ahir
Navigraph

3

Done all that you ask nothing works. It will connect for a while then stay disconnected. Wifi is working fine on every other app and devices in my house. Whats next.