Is this issue still being investigated? I’m using version 7.3.8.1863 on macOS and still experience this.

Thank you for the fast reply Paul! I am glad to hear that you are no longer experiencing this annoying bug. Many thanks to you and Michael for cooperating and providing details, let’s hope that the fixes we did were able to resolve the issue for good. I will mark this thread as solved, but you are…

Hi…, I thought this was fixed with V 7.3.8. Please provide details of the problems experienced, included which browser. Cheers Ian

I experience the same problem. Below I have described it in more detail: I have a yearly subscription (since this month) and I also work with Navigraph Charts 7.3.8. I have an iMac (2017) with OS 11.2.3 and Safari as a default browser. Charts will unexpectedly turn blue on me every two or three da…

This describes my experience perfectly. I’m on a late 2019 MacBook Pro using Safari and Charts build 7.3.8.1863.

Hello everyone! I have split the thread because the issues that you are experiencing might look like the same issue as the previous thread, but it is indeed not as that issue has been fixed. We are currently upgrading the whole authentication flow in order to make it more stable, and this task is …

I will check that, however, Simlink is such a simple application, that it does not give me the option to logout. As I am currently logged in again, I am just waiting until the app asks me again to login. Or should I reinstall Simlink as well?

No need to reinstall if it works! But if it stops working again, taking note of what was mentioned would be valuable to us. Do you remember what you did to get it to work again? Regards, Malte

I think I remember: after I shut down Charts and Safari, I got charts to open in logged-in mode. Something comparable happened in Simlink. It MIGHT have to do with shutting down Safari only, but I have been unable to test that assumption.

Sorry for the delay in replying to this. I am running Charts 7.3.8.1863 on macOS Big Sur. I’ve reinstalled the app as well. The problem manifests when I leave the app running for several days without using it. When I go to use it my authentication is expired and it opens identify.api.navigraph.com i…

Hello again! We’re currently at a loss as to how that might happen. However, we have some upcoming changes to the authentication process that could possibly fix this, so stay tuned! If the problem persists after the update (which is coming in the near future), then we’ll dig deeper and try to find…

Okay, so reading up on this thread again I notice some details that I missed or didn’t fully understand the first time. [image] Overtoom31: Safari tells me I’m signed in and asks me if I wish to be redirected to my desktop application and I click Yes. Safari then answers that I am signed out an…

Navigraph

Issues signing into Charts

Charts Desktop

show post in topic

Home
Categories
Guidelines
Terms of Service
Privacy Policy

Powered by Discourse, best viewed with JavaScript enabled