MSFS 2024
Windows 11
I can’t sign in to Simlink. When I start my PC, a message appears (see Image 1). I click “Sign in,” and Image 2 appears. I enter my login details, and then Image 3 appears. I check the box for “Identity.api.navigraph.com…” and click “Open.” Then Image 1 appears again. Then it all starts again.
Hello,
Welcome to the Navigraph Forum!
Thank you for providing the screenshot to help us understand the issue in detail.
It seems that your system date and time may not be synced with the internet. Please ensure they are correctly synchronised. Additionally, if you are using a VPN or proxy settings, please disable them and try logging in again.
If you continue to experience the issue, please reset your Navigraph account password. After that, log out from all your devices using this link and try logging in again.
Feel free to reach out to us if you still encounter any problems.
Thank you!
Best Regards,
Vishal Ahir
Navigraph
MSFS 2024
Windows 11
I can’t sign in to Simlink. When I start my PC, a message appears (see Image 1). I click “Sign in,” and Image 2 appears. I enter my login details, and then Image 3 appears. I check the box for “Identity.api.navigraph.com…” and click “Open.” Then Image 1 appears again. Then it all starts again.
I have synchronized the system date and time with the internet.
I am not using a VPN or a proxy server.
I logged out everywhere using the provided link and reset my password.
Unfortunately, this did not resolve the issue. The problem persists.
One more thing: It was working fine until about three days ago.
I have no problems with any other applications that require Navigraph (for example, Navigraph Charts, Navigraph Hub, or SimBrief).
Hello,
Thank you for the information.
Please clean up the Simlink configuration using this link, and then retry logging into the Simlink application.
Feel free to let us know if you continue to face the issue.
Thank you!
Best Regards,
Vishal Ahir
Navigraph