I’m very disappointed not beeing able to log on to Hub and can’t find where to enter the code! Whenever I start Navigraph the Simlink window opens and asks me to sign in but it never completes. I’m loged in but cant get any further.
This seem to not work since MSFS2024 is installed !!!
Pleas offer help or I have to cancel my subscription unfortunately.
Hello! I’m sorry to hear that you are having issues with our applications.
It sounds like the browser setup on your computer may be corrupt, which would mean that our applications cannot open the web browser for you when needed during the sign-in process.
I will provide some detailed steps on how the login flow should look. Please let me know if something differs from what you are experiencing!
When you press the “Sign in” button, a web browser should automatically open and show you the following screen:
If this does not happen, you should at least see the following in the Navigraph Hub:
In this scenario, pressing the blue link in the first bullet will open a web browser and automatically fill in the code for you.
If no browser opens, you can open it yourself! Note (or copy) the code from step 2 (where it says “Enter code”) and then navigate to navigraph.com/code . You should see a screen like this:
Here, enter the code and press “Approve”.
You should now be signed in!
This is the initial screen that will be shown when starting Simlink:
When you press “Sign in”, a browser window should automatically open and Simlink should show a message saying “Please wait for user authentication”:
Enter your details in this browser tab and press “Sign in”. You should get a prompt from the browser letting you know that it wants to open the Simlink application:
Press “Open Navigraph Simlink”. You should now be signed in!
Now that you know what it should look like, please let me know which parts are not working for you!
Kind Regards,
Malte
Hi Malte,
unfortunately I do not get any result when clicking on " Browse to: Navigraph" nor can I find this page somwhere else. Signing in to Simlink the app is waiting for authentication for ever but not getting to a result.
I have no antivirus software on my PC other then the Microsoft defender and PIA (Personal Internet Access" which is not on.
I have removed Navigraph - Charts, - Hub and - Simconect already restartet the PC already and installed the apps again, with same result. Clicking on HUB I’m asked to sign in but get no result either (see above). Opening Navigraph.com I see KB as signed in .
I’m on W11 and have no problems to update rev 2502 for X-Plane.
Is this mass all to the misterious MSFS2024 ?
Best,
Klaus
-----Original-Nachricht-----
This indeed indicates that there is an issue with your browser setup. You could try reinstalling your browser or even installing a different browser! That has helped others before you. Ensure that the browser you install is set as the default browser on your system, see this guide (same steps for other browsers too) Make Chrome your default browser - Computer - Google Chrome Help
Additionally, you can open the link by typing it into your browser! Just type navigraph.com/code and then enter the code provided to you in the application (as per this screenshot).
The above does not work for Simlink. You cannot sign into Simlink without a correctly configured browser. Please see my first sentence!
sorry for late reply. To answer your message again please note that I have Microsoft Edge and - Bing as the only browser on my PC. IHave wiped Norton 360 after MSFS2024 was hindered to start thd download of MSFS 2024. I have istalled PIA (Private Internet Access) as recommended by the simulation club members to supoort the Mircrosoft servers as they said.
I Have removed Charts and Hub and reinstalled but get the same results: Opening of HUB askes me to sign in, works without result same as Simlink. On HUB I get no answer when clicking on Navigraph nor can I find a place I could enter the given code. BTW, when ever I open Navigraph.com I get the welcome “Welcome Klaus” witch means that I’m signed in already, wouldn’t it ? Pleas keep in mind that all the problems only happen on the PC with W11. On my other computer with W10 I never faced that problems, but this PC is not sufficient configured enough to install W!! and I therefore bought the other PC.
I’m quite frustated to be honest and wonder if we find a chance to get this running on the new PC ?
Best,
Klaus Bergner
I would definitely recommend trying another browser, there are a few reliable ones to choose from
Just to name a few.
Thanks much for your Note. Is there a reson why your Produkts only Work downloaded from a specific Browser?
Navigraph products are tested to work on the most common browser choices ie Google Chrome, Firefox, MS Edge etc
The fact that you are experiencing issues with your current browser may indicate some corruption with cached files on it.
You can clear these cached files on Edge (for example) by going to Settings > Privacy > Clear browsing data**
Chrome, Brave and Firefox have a similar procedure.
In fact, can you try this please.
cmd.exe /K start www.google.comA new browser session should open and you can try signing in again.
Sorry, what are you referring to ?
-----Original-Nachricht-----
The steps that my colleague above just sent can be used to verify that this issue is indeed on your system configuration. By following those steps, you are performing essentially the same process that our apps do when attempting to open your browser.
If you follow those steps and a browser window does not open, you can be sure that the issue is on your side - as you have not interacted with any Navigraph software.
To clarify: this has nothing to do with a particular browser. It has to do with your OS (Windows) configuration. When you press “Sign in” inside Navigraph Hub or Navigraph Simlink, the application asks Windows to open your default browser with a specific link. It is then up to Windows to complete the task, and our apps no longer have any influence on the process.
In some cases, mainly when using tools like CCleaner or others of a similar nature, the Windows registry may become corrupt, resulting in Windows no longer knowing what browser to open for such requests. In this case, reinstalling the browser (or installing another) will perform the setup again, hopefully automatically fixing the registry for you.
Did you attempt to install a different browser, and still have the same issue?
Kind Regards,
Malte
Hi Malte,
as mentioned already my PC has Windows 11 installed and I’M using their browser Edge. I also have added Navigraph as an exception for tracking in the settings and would like what other steps can be taken, that the current setup would accept Navigraph. On earlier used PC I had Firefox installed but could remove the browser only with new insatllation of the relevant Windows operation software. Ihad Norton insatlled on my current PC (W11) but this software did not allow the new MSFS2024 to be installed and due to the advice of my freinds of the flight simulation club I’ve removed Norton and all is fine now.
Sorry for my limited understanding but when you say Navigraph was built to work on Windows I have problems to understand why Edge is not working sufficient ?
Your colleague Vishal offert to get onto my PC via Any Desk this afternoon to check my settings and I hope he can find the problem.
Best,
Klaus
-----Original-Nachricht-----
Hello! Thank you for the additional details.
I have outlined a couple of reasons why this could happen - none relate to Navigraph or Navigraph software. That is why I suggested trying to install a different browser, to narrow down the issue further!
Both Navigraph Hub and Navigraph Simlink works fine with the Edge browser under normal circumstances.
That’s great! We’re looking forward to hearing what the solution is when that investigation has been carried out.
Kind Regards,
Malte
Vishal,
I’ve replied on e-mail klaus-bergner@t-online, but this seems not to reach you. Please let me know when you’re awailable and at what time zone. I was awiting your call yesterday 15:00 German and 16:00 London time but did not hear from you.
Please send an answer to my e-mail address and let me know if I should answer on the forum or if you get me response sent via t-onlie.de ?
Best, Klaus
Hello,
Please follow the troubleshooting steps below to resolve the login issue with Simlink and Hub:
If you encounter any further issues with Navigraph products, please feel free to reach out to us.
Thank you!
Best Regards,
Vishal Ahir
Navigraph
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