FMS Data Manager One-Time Password

Navigation Data FMS Data Manager
1

Hi Guys,

I’m trying to load FMS DATA MANAGER, it asks me to provide a one-time-password, which I do, but then it just keeps looping indefinitely. Note that updates on Navigraph Hub work normally. Please, help me

2

Hi,
Normally, something block the FMS Data Manger/Server. Try to disavle AntiVirus software, or exlude the process/folder. Also check if your firewall blocks something and/or the inbuild windows defender.

Another test:
When able, open a mobile connection with a hotspot. Connect to this hotspot and try it again. When this works, you know that something is blocking from your ISP.

Cheers
Richard

3

Actually, I’ve noticed that when I’m on the one-time-password page, it shows the alias as “SoaringCabin238,” which isn’t my alias at all, and the subscription isn’t active; the email address ends in @gmail.com while mine is @hotmail.com. It seems I’m not on my account page (which is active); so it’s no wonder the one-time-password doesn’t work. What should I do? Besides, why do I need a one-time-password when I already have a regular password on my account?

What can I do now in light of this new information?

Thanks

4

Hi,
Clear your browser’s cookies and remove your second account (SoaringCabin238) to avoid such issues in the future. After that, you should be safe to get a valid OTP.

Cheers,
Richard

5

How remove this second account (SoaringCabin238); I cannot log in with this username since I obviously don’t have an email address for “soaringcabin238”?
Thanks

6

We see account SoaringCabin238 has been deleted.

Are you now able to access the FMS Data Manager?

Cheers
Ian

7

No, still nothing. I finally figured out how to delete an account (actually, I had two in addition to my regular active account). I’ve cleared my browser cookies. Furthermore, I uninstalled and reinstalled FMS Data Manager; when I open it, I still see “SoaringCabin238” and, of course, an error message when I try to add Little Navmap.

Thank you for your help.

8

In FMS Data Manager Settings tab, Unregister account, then log in with your subscribed account details.

Cheers
Ian

9

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