For last maybe 4-5 days I have been having Simlink constantly log out and have been having increased difficulty signing back in– eg: immediately signed out again, 403 errors.
Simlink is running on a single machine. I have also:
- reset my Navigraph password
- uninstalled/reinstalled
- removed all old simlink directories
- Verified my firewall is not conflicting (by disabling)
- Ensured my PC clock is synced
I’ve scoured the forums and discord, and feel like I’m out of options. Any help would prevent further hair loss and lower blood pressure– thanks!
Hello! Thank you for the feedback and sorry for this experience.
Could you provide us with your most recent log file?
- Open Simlink
- Select the
Logs tab
- Press the
Open log folder button in the bottom right
- In the window that opens, find the latest modified file and upload it to your next post here!
We’ll do our best to investigate the issue!
Kind Regards,
Malte
It’s gotten to the point that I cannot log into Simlink at all now, it immediately kicks me out every time– I did find the log folder in AppData though and am attaching.
simlink_2025-10-07.dlog (4.6 MB)
:
Thank you for the logfile!
After some initial investigation, this issue appears to be related to your account! Simlink is working as expected.
We have made an adjustment.
Please get in touch with account@navigraph.com if further help is necessary!
Kind Regards,
Malte