Charts EFB map going blank (not refreshing)

Charts General
1

Hi there

Since trying to use the (MSFS2024) EFB Navigraph Charts app, the map goes blank after about 10 minutes, and no matter what i do, I cant get it to refresh. Zooming in / out etc doesn’t force any kind of refresh. The only map I can get to display while the others will not, is the satellite overlay.

I did try to log out, and then log in again. This did bring the maps back, but the UI wigged out completely. none of the menus registered mouse clicks etc etc.

The only way I was able to resolve it, was by undocking the EFB, then logging out and in again. When the maps were displaying again, then I went back to docked mode, and it was fine after that.

Edit* It does keep reoccurring after random amounts of time.

Navi1
Navi1622×797 88.8 KB

Navi2
Navi2598×772 181 KB

Navi3
Navi31091×779 144 KB

Navi4
Navi4858×816 103 KB

2

Hello! Welcome to our forum!

Hmm, this is interesting. I have tried to reproduce this issue for an hour, without any success. Has this always been the case for you or did it start recently?

This could prove to be hard to debug. You’ll need to use the Coherent debugger to gather information about ongoing networks requests. Are you comfortable with this?

If you’re not, and this is still happening for you, we’ll try to arrange a remote support session where we can take a closer look at what is happening on your PC.

Kind Regards,
Malte

3

Hi Malte

I’ve only been using Navigraph for a month, but yes…. It has been a problem since I started using it. Normally I just use the desktop app, but lately I’ve been wanting to use the tools in the cockpit.

I noticed the day after my OP, there was an update for the EFB on the hub, which I installed. The next flight I did seemed problem free. However, I did do one thing different during that flight…… I left the follow ownship activated the whole time.

I’ll take a couple more days to try and narrow down more specifics, and report back. Then we can talk about debugging.

Thanks

JB

2 Likes
4

I’m happy to hear that it seems to working as intended! The update should definitely not have affected this, but the important thing is that it works for now.

Sounds like a good plan. Let me know once you have tried it out a bit more!