Can't Login to the android app, PC and Mobile work fine

Charts Android
1

I get a brief popup to the following address. Then it says “Login Cancelled”

The Link Is https://identity.api.navigraph.com/connect/authorize?code_challenge=5PnBysLti3f11ZaZ8pzFZlwotaskG1WnkJrFLVopd9M&code_challenge_method=S256&client_secret=2mbRVC5g3PBDBnIKqkMLDmKhABUY30q4&redirect_uri=navigraph%3A%2F%2Fngchartsrn_oidc_redirect_uri&client_id=charts-rn-android&response_type=code&state=kdCstiopqn&scope=amdb%20openid%20userinfo%20charts%20email%20offline_access%20navdata%20userdata%20fmsdata%20tiles%20simbrief

2

Hi…,

Welcome.

Please try removing the app from the Android and installing a new version.

Cheers
Ian

3

I’ll try that but I had never had it on the tablet so I got it from your page. That should be the newest version. I’ll try at home soon thank you!

4

Did not work. I get a 403 forbidden message.

5

To be clear, are you having difficulties logging into the Charts app on Android ?

403 message suggests insufficient permissions e.g. not logged in.

When you try accessing Navigraph Charts in a browser, can you log in?

Cheers
Ian

6

Yes, I’ve always been able to login in pc and cloud.

7

Can you login to Charts Cloud on the android ?

If yes, what isn’t working?

Ian

8

I can log into cloud on android. I can’t use the android app.

9

Can you login to the Charts app on the Android?
Is it the login problem or the use of the Charts app on Android ?

10

Maybe I’m missing something here. I’ve used the app for years. I tried to use it recently and it woundn’t let me use the charts app on an android tablet. Do i need to login to the main webpage on chrome first? Then open the charts app?

I guess I’m m trying to understand the handshaking in the charts app.

11

When you first start Chart Android, you should be prompted to Sign in with Navigraph, where you enter your email and password.
What happens when you try?

Please provide screenshots showing any error messages.

To eliminate any router issue, try connecting your Android to the internet via a mobile hotspot.

12

I’ve connected via Hotspot. No change. Un-installed re installed, no change. I don’t want to share a video on the forum of what’s happening. But, I’ll gladly send it to you privately.

13

No problems, please DM me with video.

Ian

14

I sent it via DM , look forward to hearing from you.

15

Hello Ian,

I have the same issue as kleer2land, on my tablet with Android 13, as the other member, “there was unexpected error Request ID: c018944d-65eb-4696-9ee0-029677579682” on my Android phone and Windows PC everything going right, I took an screen shot to the last attempt I can share with you if you want me to do.

But I think if the problem is all ready set up, is not necessary

I hope you can help me some, days ago that problem isn’t existed form me and my tablet