Cant log in to simlink

Charts Simlink/Moving Map
1

simlink is stuck in authenticating

[2025-02-25 00:00:54] [1.1.39.1902] [ERROR] REST ERROR(post):
HTTP_CODE:0
ERRORID:
ERROR:Unable to connect to the server: Socket operation timed out
URL:https://dl.navigraph-cdn.com/software/simlink/windows/latest.json
[2025-02-25 00:05:54] [1.1.39.1902] [ERROR] REST ERROR(post):
HTTP_CODE:0
ERRORID:
ERROR:Unable to connect to the server: Socket operation timed out
URL:https://dl.navigraph-cdn.com/software/simlink/windows/latest.json
[2025-02-25 00:10:54] [1.1.39.1902] [ERROR] REST ERROR(post):
HTTP_CODE:0
ERRORID:
ERROR:Unable to connect to the server: Socket operation timed out
URL:https://dl.navigraph-cdn.com/software/simlink/windows/latest.json
[2025-02-25 00:15:54] [1.1.39.1902] [ERROR] REST ERROR(post):
HTTP_CODE:0
ERRORID:
ERROR:Unable to connect to the server: Socket operation timed out
URL:https://dl.navigraph-cdn.com/software/simlink/windows/latest.json
[2025-02-25 00:20:54] [1.1.39.1902] [ERROR] REST ERROR(post):
HTTP_CODE:0
ERRORID:
ERROR:Unable to connect to the server: Socket operation timed out
URL:https://dl.navigraph-cdn.com/software/simlink/windows/latest.json
[2025-02-25 00:25:54] [1.1.39.1902] [ERROR] REST ERROR(post):
HTTP_CODE:0
ERRORID:
ERROR:Unable to connect to the server: Socket operation timed out
URL:https://dl.navigraph-cdn.com/software/simlink/windows/latest.json
[2025-02-25 00:30:54] [1.1.39.1902] [ERROR] REST ERROR(post):
HTTP_CODE:0
ERRORID:
ERROR:Unable to connect to the server: Socket operation timed out
URL:https://dl.navigraph-cdn.com/software/simlink/windows/latest.json
[2025-02-25 00:35:54] [1.1.39.1902] [ERROR] REST ERROR(post):
HTTP_CODE:0
ERRORID:
ERROR:Unable to connect to the server: Socket operation timed out
URL:https://dl.navigraph-cdn.com/software/simlink/windows/latest.json
[2025-02-25 00:40:54] [1.1.39.1902] [ERROR] REST ERROR(post):
HTTP_CODE:0
ERRORID:
ERROR:Unable to connect to the server: Socket operation timed out
URL:https://dl.navigraph-cdn.com/software/simlink/windows/latest.json
[2025-02-25 00:42:32] [1.1.39.1902] [INFORMATION] Simulator object received:
{“command”: “SIMULATOR_EXIT”}
[2025-02-25 00:45:54] [1.1.39.1902] [ERROR] REST ERROR(post):
HTTP_CODE:0
ERRORID:
ERROR:Unable to connect to the server: Socket operation timed out
URL:https://dl.navigraph-cdn.com/software/simlink/windows/latest.json
[2025-02-25 00:50:54] [1.1.39.1902] [ERROR] REST ERROR(post):
HTTP_CODE:0
ERRORID:
ERROR:Unable to connect to the server: Socket operation timed out
URL:https://dl.navigraph-cdn.com/software/simlink/windows/latest.json
[2025-02-25 00:55:54] [1.1.39.1902] [ERROR] REST ERROR(post):
HTTP_CODE:0
ERRORID:
ERROR:Unable to connect to the server: Socket operation timed out
URL:https://dl.navigraph-cdn.com/software/simlink/windows/latest.json
[2025-02-25 01:00:54] [1.1.39.1902] [ERROR] REST ERROR(post):
HTTP_CODE:0
ERRORID:
ERROR:Unable to connect to the server: Socket operation timed out
URL:https://dl.navigraph-cdn.com/software/simlink/windows/latest.json
[2025-02-25 01:05:54] [1.1.39.1902] [ERROR] REST ERROR(post):
HTTP_CODE:0
ERRORID:
ERROR:Unable to connect to the server: Socket operation timed out
URL:https://dl.navigraph-cdn.com/software/simlink/windows/latest.json
[2025-02-25 22:36:50] [1.1.39.1902] [ERROR] REST ERROR(post):
HTTP_CODE:0
ERRORID:
ERROR:Unable to connect to the server: Socket operation timed out
URL:https://dl.navigraph-cdn.com/software/simlink/windows/latest.json
[2025-02-25 22:41:49] [1.1.39.1902] [ERROR] REST ERROR(post):
HTTP_CODE:0
ERRORID:
ERROR:Unable to connect to the server: Socket operation timed out
URL:https://dl.navigraph-cdn.com/software/simlink/windows/latest.json
[2025-02-25 22:46:49] [1.1.39.1902] [ERROR] REST ERROR(post):
HTTP_CODE:0
ERRORID:
ERROR:Unable to connect to the server: Socket operation timed out
URL:https://dl.navigraph-cdn.com/software/simlink/windows/latest.json
[2025-02-25 22:51:49] [1.1.39.1902] [ERROR] REST ERROR(post):
HTTP_CODE:0
ERRORID:
ERROR:Unable to connect to the server: Socket operation timed out
URL:https://dl.navigraph-cdn.com/software/simlink/windows/latest.json
[2025-02-25 22:56:49] [1.1.39.1902] [ERROR] REST ERROR(post):
HTTP_CODE:0
ERRORID:
ERROR:Unable to connect to the server: Socket operation timed out
URL:https://dl.navigraph-cdn.com/software/simlink/windows/latest.json
[2025-02-25 22:57:46] [1.1.39.1902] [ERROR] OIDC_run ERROR:'Cannot connect to identity discovery endpoint… Exception in call of initialize_oidc_client()
Identity server:https://identity.api.navigraph.com
[2025-02-25 22:57:46] [1.1.39.1902] [ERROR] LoginController::login_oidcError[8][Could not connect to Navigraph Identity Server]
[2025-02-25 23:01:49] [1.1.39.1902] [ERROR] REST ERROR(post):
HTTP_CODE:0
ERRORID:
ERROR:Unable to connect to the server: Socket operation timed out
URL:https://dl.navigraph-cdn.com/software/simlink/windows/latest.json
[2025-02-25 23:02:34] [1.1.39.1902] [ERROR] OIDC_run ERROR:'Cannot connect to identity discovery endpoint… Exception in call of initialize_oidc_client()
Identity server:https://identity.api.navigraph.com
[2025-02-25 23:02:34] [1.1.39.1902] [ERROR] LoginController::login_oidcError[8][Could not connect to Navigraph Identity Server]

2

Hi,

Please review the following steps to resolve the issue:

  1. Ensure that Simlink has a valid internet connection.
  2. If you are using a proxy or VPN, please disable it.
  3. Allow Simlink through any security applications, such as Windows Defender or antivirus software, that may be blocking its access to the network.
  4. Check your internet router settings to ensure they are not blocking access to the Navigraph server, or consider restarting your router.
  5. Set Google Chrome as your default browser in your system settings.
  6. Ensure that your system’s date and time, including the time zone, is set to automatic.
  7. Reinstall the Simlink application.
  8. Done.

If you continue to experience issues, please let us know.

Thank you.

Best Regards,
Vishal Ahir
Navigraph

3

Thanks I’m sure I did all that I will try it again thanks

4

Thanks for your response my firewall did save request all is working fine now.

5

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