Cannot log in to FMS data manager

Navigation Data FMS Data Manager
1

Hello,

I made a post back in September 2025 that I am unable to login to the FMS Data Manager.

It’s now March 2026 and the issue is still persistent.

I have an error saying my Email or Password is incorrect but it isn’t. I only have one email address and the password is copied from the OTP page provided.

The port was provided to me in the original thread back in September but none of the solutions given worked until six months later and the issue is still present. Can you please help me resolve this?

Thanks,

Michael

2

Hello,

I see a lot of unsuccessful logins on your account that would suggest that the username/password combination you are entering is incorrect.

I would suggest creating a new password again and try logging in again with that.

The link to create a new password is below

https://identity.api.navigraph.com/accountrecovery.aspx

3

Hello Gordon,

I just tried that and it still does not allow me to login. It will not work with the set password, or the OTP.

I can login and out of the website okay. Only the FMS data manager is broken, nothing else Navigraph related.

4

Try setting a password without special characters.

Also try connecting to the internet via a mobile hotspot.

Please upload your latest log file here from

%programdata%\Navigraph\FMSClient\logs

Cheers
Ian

5

Hi Ian,

My original password had no special characters, but I will try again and report back along with a log.

6

20260313-090826.log (5.7 KB)

Log attached.

7

How did you go connecting to the internet via a mobile hotspot?

This provides a totally different internet connection.

Also try restarting your router.

Cheers
Ian

8

I tried on my ethernet, and on a hotspot.

9

Hello,

Please reach out to account@navigraph.com

We can solve this on a 1:1 level.

Thanks