Hello
When I select a drawing tools on the tops of the app (iPad 12.9 Pro) the app crashes. It does not crash on the second start. However, when I create or select a different flight , same problem, the app crashes again upon selecting drawing tools.
Hello! Thank you for the feedback.
I am not able to reproduce this issue. Do you get this crash regardless of the selected chart?
I have added additional logging to your account in the hopes to further track down the issue. Let me know if you see the issue again so we can take a look!
Kind Regards,
Malte
Hello.
No, only at certain airports. So far LOWW, EGLL and LSZH. It looks random. When it crashes selecting LOWW at first, it didn’t crash when I selected LOWW in another city pair.
Did you have a crash recently? I don’t see any crash in our logs yet.
Would you mind providing a timestamp of your crash, if any?
Last few was minutes before I replied. It crashed and I replied to the post in a few minutes. So I would say it was the time around when I replied here.
I will try to catch it again and report back.
OK i just had one again. So today at 2:58 UTC or 9:58 US Central time. LSZH charts.
Hello again!
I am finding it hard to locate your crash report in Apple’s crash reporting systems - it is heavily anonymized and I can’t immediately see a way to even get timestamps out.
We are working on a major upgrade to the backbone of our application which should result in better stability. Since we won’t be able to publish any bug fixes until that update is out, I think we’ll have to wait until then!
I will try to let you know once the update is out, so we can verify if the issue was fixed! Apologies for the inconvenience in the meantime.
Kind Regards,
Malte
Thank you for the update.
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Actually - one thing you could try!
Do you have a flight and/or pinboard loaded when you are attempting to annotate a chart?
If not, there is a known issue that causes a crash. Please make sure that you have a flight or pinboard loaded!
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