payment

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Sandy1
Posts: 1
Joined: Sat Dec 29, 2018 5:43 am

payment

Post by Sandy1 » Sat Dec 29, 2018 5:49 am

hi i have tried to sub and pay for charts and i have been charged for the item on my bank account as a visa hold
i would like to know have you received my payment or not?
and why can't i access the charts and or will i be reimbursed for my payment if it was not received
my email:
Mr.SandorDrugan@gmail.com Thank you and look forward to hearing from you or the company

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stephen
Posts: 2834
Joined: Fri Jan 11, 2013 2:21 pm

Re: payment

Post by stephen » Sat Dec 29, 2018 9:39 pm

Hi,

Your payment is shown as "declined" in our card payment system. So the hold you see on your card should be released automatically after 2-3 days, since the payment was not accepted by your bank.

Please try again, and if it still fails, contact your bank.

For further assistance I'd recommend you to contact account@navigraph.com where we normally handle payment issues.

Regards,

Stephen
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