One Time Charts and Data Downloads

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Moderator: Ian

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ajmazetis
Posts: 20
Joined: Thu Feb 07, 2019 6:37 pm

One Time Charts and Data Downloads

Post by ajmazetis » Thu Feb 07, 2019 6:43 pm

Can I purchase a one month subscription and download data and charts?

Thanks!

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Ian
Posts: 4948
Joined: Mon Nov 26, 2012 4:43 pm

Re: One Time Charts and Data Downloads

Post by Ian » Thu Feb 07, 2019 10:02 pm

Hi,

Yes you can purchase Ultimate Monthly then unsubscribe immediately. You have access to Charts and FMS Data for the month.
After the month you can continue to use FMS Data downloaded during the month, though in time it will get out of date. Charts access beyond the month requires a subscription .

Cheers
Ian
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ajmazetis
Posts: 20
Joined: Thu Feb 07, 2019 6:37 pm

Re: One Time Charts and Data Downloads

Post by ajmazetis » Thu Feb 07, 2019 10:33 pm

Thank You.... but can I download charts, cancel service and still use the charts?

Cheers!

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Ian
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Joined: Mon Nov 26, 2012 4:43 pm

Re: One Time Charts and Data Downloads

Post by Ian » Fri Feb 08, 2019 1:06 am

Hi,

To read Charts you need a subscription, so if you cancel you would not be able to read Charts beyond the month.

Cheers
Ian
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ajmazetis
Posts: 20
Joined: Thu Feb 07, 2019 6:37 pm

Re: One Time Charts and Data Downloads

Post by ajmazetis » Mon Mar 18, 2019 1:37 am

Sorry for long delay in replying. So I did buy and annual subscription and I thought I was able to download charts locally to my computer for use. Is that not correct?

Thanks!

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Ian
Posts: 4948
Joined: Mon Nov 26, 2012 4:43 pm

Re: One Time Charts and Data Downloads

Post by Ian » Mon Mar 18, 2019 2:34 am

Hi ... (Please sign all your posts by adding your real name in text at the bottom of your posts)

Welcome.

The Charts Desktop app is used to access and display the charts. There is a degree of local caching on your computer. However the app needs to access your account to be able to display the charts. This is by design.

You can also access charts via Charts Cloud and Charts IOS on your iPad, and again this requires an online connection.

Cheers
Ian
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ajmazetis
Posts: 20
Joined: Thu Feb 07, 2019 6:37 pm

Re: One Time Charts and Data Downloads

Post by ajmazetis » Mon Mar 18, 2019 4:40 am

Thanks Again and Cheers!

AJ

horizonair
Posts: 2
Joined: Thu May 09, 2019 7:25 pm

Re: One Time Charts and Data Downloads

Post by horizonair » Thu May 09, 2019 7:27 pm

Hello, I just purchased the monthly ultimate subscription and then cancelled it as explained for one-time usage. However, it does not appear that I actually have any access now. My account doesn't even show payment history, despite having just purchased the subscription. I know, because I then cancelled the subscription (as explained here).

Thanks,
Clayton Davis

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stephen
Posts: 3421
Joined: Fri Jan 11, 2013 2:21 pm

Re: One Time Charts and Data Downloads

Post by stephen » Thu May 09, 2019 7:34 pm

Clayton,

You have logged in here with an account named "horizonair". This isn't the account you used when purchasing your subscription (that username starts with "iridium..."). You need to make sure you are using the correct account, or the apps will not pick up your subscription. If you have registered horizonair in our apps (e.g. FMS Data Manager, Charts Desktop...), then you need to go to Settings and logout.

Regards,

Stephen
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horizonair
Posts: 2
Joined: Thu May 09, 2019 7:25 pm

Re: One Time Charts and Data Downloads

Post by horizonair » Thu May 09, 2019 10:20 pm

That fixed it. ...Not sure how I ended up with two accounts.

Thanks much,
Clayton Davis

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