Problem purchase

This forum answers all questions about products before you decide to become a subscriber.

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Problem purchase

Post by Antiloppe » Wed Aug 15, 2018 9:29 pm


Here is my account tonight I noticed that an annual subscription has withdrawn from my Mastercard while I put on your site and my account that I did not want to renew my application for registration. I even saw the box where it is stated that my subscription ended on 13-08-18. But unfortunately it has been withdrawn on my card for an annual renewal.

My question is the following:

Is it possible to pay back or is it too late?

If by chance I would have made an error without realizing it then in this case is it also possible to get me reimbursed by your services?

I wish you a wonderful day.

My ticket:

Ticket ID: #154716364

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Joined: Mon Aug 13, 2018 3:13 pm

Re: Problem purchase

Post by TimByrne » Thu Aug 16, 2018 11:49 am


If you have payment or refund issues in the future we prefer that you Email us at: and we will happily deal with your request.

However, to answer your specific question, if the payment was an error then we will of course refund your transaction.



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