RECOVERING PREVIOSULY PURCHASED CHARTS

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kiwilester
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RECOVERING PREVIOSULY PURCHASED CHARTS

Post by kiwilester » Fri Jun 24, 2016 7:20 am

Hi There!
I am just recovering from a computer crash that required a complete windows reinstall, and wiped my entire system. As part of this process I have re-downloaded the charts application, logged in with my account details, but do not see the charts etc that I have previously purchased. How can I once more gain access to those of your products that I have already purchased?
Thanks!

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stephen
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Re: RECOVERING PREVIOSULY PURCHASED CHARTS

Post by stephen » Fri Jun 24, 2016 10:24 am

Hi (your name, please?),

Previous individual purchases can be restored with File -> Restore Data. Subscription downloads are not purchases and can't be restored or viewed without a current subscription. If you have a current subscription you can simply download what you need again.

Regards,

Stephen
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kiwilester
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Re: RECOVERING PREVIOSULY PURCHASED CHARTS

Post by kiwilester » Mon Jun 27, 2016 6:49 am

Hi Stephen,

my name is Lester - apologies for not giving that first time round :-) Thanks for the advice - I will give it a try and see if it works.

Thanks again,

Lester

kiwilester
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Re: RECOVERING PREVIOSULY PURCHASED CHARTS

Post by kiwilester » Mon Jun 27, 2016 7:04 am

Hi again Stephen,

that worked perfectly - all previous purchases now fully restored. Thanks again for the prompt response - that's an excellent service.

regards,

Lester

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