Subscription Ultimate is Not

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alexbalkan
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Joined: Fri Apr 22, 2016 4:05 pm
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Subscription Ultimate is Not

Post by alexbalkan » Sat Apr 23, 2016 9:27 am

Hello!
I have bought ultimate subscription for 1 month. Has passed 24 hour, but and a subscription I haven't received access.

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stephen
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Joined: Fri Jan 11, 2013 2:21 pm
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Re: Subscription Ultimate is Not

Post by stephen » Sat Apr 23, 2016 5:09 pm

Alex,

The purchase should always be registered immediately, so there is no need to wait 24 hours. If it doesn't work right away, something went wrong, and in your case indeed it did. We're investigating what happened during your payment, but we have now manually registered the Ultimate subscription on your account. We have given you an extra day to compensate for the delay.

We're sorry for the inconvenience.

Kind regards,

Stephen
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