# Won't let me use Charts but I have a subscription

**URL:** <https://forum.navigraph.com/t/wont-let-me-use-charts-but-i-have-a-subscription/14893>\
**Category:** General\
**Created:** [February 21, 2024, 12:18am UTC](https://forum.navigraph.com/t/wont-let-me-use-charts-but-i-have-a-subscription/14893 "2024-02-21T00:18:00Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\
**Post date:** [February 21, 2024, 12:50am UTC](https://forum.navigraph.com/t/wont-let-me-use-charts-but-i-have-a-subscription/14893/2 "2024-02-21T00:50:05Z")

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Hi Andrew,

There are multiple accounts for Andrew Bennetts in our database. Check you are logging in with the email for your subscribed account.

Please see [FAQ - No subscription indicated , when you have a valid subscription](https://forum.navigraph.com/t/faq-no-subscription-indicated-when-you-have-a-valid-subscription/9605).

Cheers  
Ian

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