# Website payment down?!

**URL:** <https://forum.navigraph.com/t/website-payment-down/3919>\
**Category:** Site Feedback\
**Created:** [January 13, 2021, 11:26pm UTC](https://forum.navigraph.com/t/website-payment-down/3919 "2021-01-13T23:26:30Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![ChrisO](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/chriso/32/1391_2.png) [@ChrisO](https://forum.navigraph.com/u/ChrisO)\
**Post date:** [January 13, 2021, 11:26pm UTC](https://forum.navigraph.com/t/website-payment-down/3919/1 "2021-01-13T23:26:30Z")

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Trying to update my subscription but cant! Tried using existing credit card stored on the site and even tried adding a new one…

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/e/e52a16e104db4fcabdcd87e5d63ce2a8bcdff498.png)

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**Author:** ![theltalpha](https://avatars.discourse-cdn.com/v4/letter/t/eb8c5e/32.png) [@theltalpha](https://forum.navigraph.com/u/theltalpha)\
**Post date:** [January 14, 2021, 6:45am UTC](https://forum.navigraph.com/t/website-payment-down/3919/2 "2021-01-14T06:45:21Z")

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Hallo!

I can confirm that something on the website, at least in the user account settings, is broken. For example, my subscriptions are not listed.

Best regards  
Dimitris

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**Author:** ![stephen](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/stephen/32/10435_2.png) [@stephen](https://forum.navigraph.com/u/stephen)\
**Post date:** [January 14, 2021, 7:08am UTC](https://forum.navigraph.com/t/website-payment-down/3919/3 "2021-01-14T07:08:42Z")

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Hi, I cannot reproduce it at the moment. Maybe it was something temporary at our payment provider. Could you please try again now?

Regards,

Stephen

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**Author:** ![ChrisO](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/chriso/32/1391_2.png) [@ChrisO](https://forum.navigraph.com/u/ChrisO)\
**Post date:** [January 14, 2021, 6:16pm UTC](https://forum.navigraph.com/t/website-payment-down/3919/4 "2021-01-14T18:16:41Z")

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It was the payment provider that was down for a few hours! Managed to finally re-new my sub 🙂