# Unable to login to FSM Data Manager

**URL:** <https://forum.navigraph.com/t/unable-to-login-to-fsm-data-manager/8071>\
**Category:** FMS Data Manager\
**Created:** [May 21, 2022, 2:00am UTC](https://forum.navigraph.com/t/unable-to-login-to-fsm-data-manager/8071 "2022-05-21T02:00:23Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![CSCrow](https://avatars.discourse-cdn.com/v4/letter/c/edb3f5/32.png) [@CSCrow](https://forum.navigraph.com/u/CSCrow)\
**Post date:** [May 21, 2022, 2:00am UTC](https://forum.navigraph.com/t/unable-to-login-to-fsm-data-manager/8071/1 "2022-05-21T02:00:23Z")

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Hi there, recently i have been trying to login to the FSM Data Manager but i constantly get the error “Your email or password is incorrect”. I have changed my password multiple times and it contains no special characters. I can login to the website and also all other applications, any help would be appreciated, thanks!

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**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\
**Post date:** [May 25, 2022, 5:19am UTC](https://forum.navigraph.com/t/unable-to-login-to-fsm-data-manager/8071/2 "2022-05-25T05:19:59Z")

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Hi …,

I suggest a fresh start using **exact procedure below** :

Please disable any Antivirus and firewall. Uninstall AV if needed.

In FMS Data Manager _Settings_ Unregister Account:

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/1/1ef7d44434f04676e9ba32cf3e469f8db816e224.jpeg)

Use Windows to uninstall FMS Data Manager. Specifically:

1. Press Start and open Apps & Features.
2. On the right hand side, open Programs and Features.
3. Find Navigraph FMS Data Manager in the list, select it, and press the Uninstall button above.

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/2/2a962f42051a6f187573c47aed308baae809cff3.png)

If they exist, delete folders:  
c:\ProgramData\Navigraph and c:\Program Files (x86)\Navigraph.

Download and install latest [FMS Data Manager](https://www.navigraph.com/FmsDataManager.aspx) to the default location.

Please let us know how you get on.

Cheers  
Ian

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**Author:** ![system](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/1X/4cc83e90d70ab312b1bd2d7527bddad309607265.png) [@system](https://forum.navigraph.com/u/system)\
**Post date:** [June 1, 2022, 5:20am UTC](https://forum.navigraph.com/t/unable-to-login-to-fsm-data-manager/8071/3 "2022-06-01T05:20:06Z")

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Closed on June 1, 2022, 5:20am UTC

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