# Unable to download navigraph chart software

**URL:** <https://forum.navigraph.com/t/unable-to-download-navigraph-chart-software/6717>\
**Category:** General\
**Created:** [November 26, 2021, 12:13pm UTC](https://forum.navigraph.com/t/unable-to-download-navigraph-chart-software/6717 "2021-11-26T12:13:22Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![JamesGLeitch](https://avatars.discourse-cdn.com/v4/letter/j/edb3f5/32.png) [@JamesGLeitch](https://forum.navigraph.com/u/JamesGLeitch)\
**Post date:** [November 26, 2021, 12:13pm UTC](https://forum.navigraph.com/t/unable-to-download-navigraph-chart-software/6717/1 "2021-11-26T12:13:22Z")

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Having had HDD issue, I have lost the Navigraph charts icon on my desktop, and program bar in windows 10.  
Where can I reload the app and get charts working again …

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**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\
**Post date:** [November 27, 2021, 6:12am UTC](https://forum.navigraph.com/t/unable-to-download-navigraph-chart-software/6717/2 "2021-11-27T06:12:05Z")

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Hi James,

Welcome.

You can get Navigraph Charts from [Charts Desktop](https://navigraph.com/account/downloads/charts)

However for completeness, I suggest you start from scratch with latest Charts and Simlink (assuming you have and want Simlink 🙂) .

In _Simlink Plugin Settings_ uninstall Simlink plugin from your FS , then completely uninstall Simlink and Charts using Windows Programs and Features **exactly as under**.

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/8/8db66d94714e90a9381e439ef1c9dbaa36e71ae0.png)

If they exist delete directories  
c:\Users\username\AppData\Roaming\Navigraph and c:\Program Files\Navigraph

Then download and install latest [Simlink](https://navigraph.com/account/downloads/simlink) and [Charts Desktop](https://navigraph.com/account/downloads/charts) using the default prompted locations.

You should be advised of Simlink being installed into your FS (for non MSFS) .

Restart computer.

Please let us know how you get on.

Cheers  
Ian

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**Author:** ![JamesGLeitch](https://avatars.discourse-cdn.com/v4/letter/j/edb3f5/32.png) [@JamesGLeitch](https://forum.navigraph.com/u/JamesGLeitch)\
**Post date:** [November 28, 2021, 3:27pm UTC](https://forum.navigraph.com/t/unable-to-download-navigraph-chart-software/6717/3 "2021-11-28T15:27:00Z")

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Thanks Ian, All sorted now back to flying the A350 (1865hrs Logged since covid)… Keep up the exelent work…

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**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\
**Post date:** [November 28, 2021, 8:09pm UTC](https://forum.navigraph.com/t/unable-to-download-navigraph-chart-software/6717/4 "2021-11-28T20:09:14Z")

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Hi James,

You are welcome. Glad it is resolved.

Happy flying.

Ian

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**Author:** ![system](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/1X/4cc83e90d70ab312b1bd2d7527bddad309607265.png) [@system](https://forum.navigraph.com/u/system)\
**Post date:** [November 30, 2021, 8:09pm UTC](https://forum.navigraph.com/t/unable-to-download-navigraph-chart-software/6717/5 "2021-11-30T20:09:54Z")

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