# Unable to Complete Purchase

**URL:** <https://forum.navigraph.com/t/unable-to-complete-purchase/6662>\
**Category:** Site Feedback\
**Created:** [November 17, 2021, 4:15pm UTC](https://forum.navigraph.com/t/unable-to-complete-purchase/6662 "2021-11-17T16:15:56Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Jazzit](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/jazzit/32/10712_2.png) [@Jazzit](https://forum.navigraph.com/u/Jazzit)\
**Post date:** [November 17, 2021, 4:15pm UTC](https://forum.navigraph.com/t/unable-to-complete-purchase/6662/1 "2021-11-17T16:15:56Z")

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Not sure what is happening here but I am currently trying to complete a payment for a subscription but after I complete the field with my card details and click to validate it goes to the next screen with the perpetual ring of never-ending loading/processing. This does not change. It’s stuck there. Normally when I purchase something I would expect to see such a screen for a few seconds before a purchase completion screen appears but that is not happening here. It’s just stuck there “processing”. This is the second time I have tried but will now cease until I hear from you. I have also emailed support.

(EDIT) There appears to be a problem with Firefox and your payment processor. Once I tried to make the purchase on Edge it was immediate.

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**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\
**Post date:** [November 17, 2021, 7:50pm UTC](https://forum.navigraph.com/t/unable-to-complete-purchase/6662/2 "2021-11-17T19:50:57Z")

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Hi …,

Welcome.

Glad it is resolved.

Cheers  
Ian

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**Author:** ![system](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/1X/4cc83e90d70ab312b1bd2d7527bddad309607265.png) [@system](https://forum.navigraph.com/u/system)\
**Post date:** [November 19, 2021, 7:51pm UTC](https://forum.navigraph.com/t/unable-to-complete-purchase/6662/3 "2021-11-19T19:51:03Z")

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Closed on November 19, 2021, 7:51pm UTC

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