# Unable to access Simbrief

**URL:** <https://forum.navigraph.com/t/unable-to-access-simbrief/16360>\
**Category:** General\
**Created:** [July 17, 2024, 3:52am UTC](https://forum.navigraph.com/t/unable-to-access-simbrief/16360 "2024-07-17T03:52:42Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![benbu75](https://avatars.discourse-cdn.com/v4/letter/b/35a633/32.png) [@benbu75](https://forum.navigraph.com/u/benbu75)\
**Post date:** [July 17, 2024, 3:52am UTC](https://forum.navigraph.com/t/unable-to-access-simbrief/16360/1 "2024-07-17T03:52:42Z")

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Simbrief went down for me today and I can’t figure out why. Cleared my caches/cookies, checked another browser, tried pinging it, restarted the computer and router/modem. Nothing. I just get this:

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/3X/0/f/0f6fbbcd29b21d2d7e4809f88ab37d6f3036f8cf.png)  
 ![image](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/3X/2/d/2d3b5d01fe8c09afb452221d49ccd10eb8db45c6.png)

Cookies are enabled. Site data is enabled.

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**Author:** ![benbu75](https://avatars.discourse-cdn.com/v4/letter/b/35a633/32.png) [@benbu75](https://forum.navigraph.com/u/benbu75)\
**Post date:** [July 17, 2024, 7:22am UTC](https://forum.navigraph.com/t/unable-to-access-simbrief/16360/2 "2024-07-17T07:22:21Z")

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Disabling my antivirus and firewall did nothing. Still won’t connect.

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**Author:** ![SimBrief](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/simbrief/32/4850_2.png) [@SimBrief](https://forum.navigraph.com/u/SimBrief)\
**Post date:** [July 18, 2024, 11:45pm UTC](https://forum.navigraph.com/t/unable-to-access-simbrief/16360/3 "2024-07-18T23:45:26Z")

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Hi, that’s really strange. I don’t really know why that would be, you aren’t blocked from our side as far as I can see.

I see you’ve been able to use SimBrief since posting this, has the issue been resolved or did you find a temporary workaround (ex. VPN)?

If it still isn’t resolved, you might need to reach out to your ISP. They should be able to figure out where the connection is being blocked and possibly correct it from their end.

Best regards,

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**Author:** ![benbu75](https://avatars.discourse-cdn.com/v4/letter/b/35a633/32.png) [@benbu75](https://forum.navigraph.com/u/benbu75)\
**Post date:** [July 19, 2024, 6:45am UTC](https://forum.navigraph.com/t/unable-to-access-simbrief/16360/4 "2024-07-19T06:45:34Z")

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I was able to access SimBrief using a VPN. However, as of right now, it looks like I have normal access again.

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**Author:** ![system](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/1X/4cc83e90d70ab312b1bd2d7527bddad309607265.png) [@system](https://forum.navigraph.com/u/system)\
**Post date:** [July 26, 2024, 6:45am UTC](https://forum.navigraph.com/t/unable-to-access-simbrief/16360/5 "2024-07-26T06:45:41Z")

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Closed on July 26, 2024, 6:45am UTC

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