# The issue is that my payment was approved, but my subscription did not update and the page is stuck on the loading screen

**URL:** <https://forum.navigraph.com/t/the-issue-is-that-my-payment-was-approved-but-my-subscription-did-not-update-and-the-page-is-stuck-on-the-loading-screen/23310>\
**Category:** Wishlist\
**Created:** [April 29, 2026, 6:00pm UTC](https://forum.navigraph.com/t/the-issue-is-that-my-payment-was-approved-but-my-subscription-did-not-update-and-the-page-is-stuck-on-the-loading-screen/23310 "2026-04-29T18:00:33Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![mustafagokk](https://avatars.discourse-cdn.com/v4/letter/m/898d66/32.png) [@mustafagokk](https://forum.navigraph.com/u/mustafagokk)\
**Post date:** [April 29, 2026, 6:00pm UTC](https://forum.navigraph.com/t/the-issue-is-that-my-payment-was-approved-but-my-subscription-did-not-update-and-the-page-is-stuck-on-the-loading-screen/23310/1 "2026-04-29T18:00:33Z")

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Hello,

I tried to renew my Navigraph subscription, and the payment was approved successfully. However, after the payment, the page got stuck on the loading screen and did not complete the process.

My subscription does not appear to be updated yet. Could you please check if the payment went through correctly and help resolve this issue?

Thank you.

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**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\
**Post date:** [April 29, 2026, 10:17pm UTC](https://forum.navigraph.com/t/the-issue-is-that-my-payment-was-approved-but-my-subscription-did-not-update-and-the-page-is-stuck-on-the-loading-screen/23310/2 "2026-04-29T22:17:43Z")

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Hi…,

Welcome.

Unfortunately, your payment wasn’t successful. Please contact your bank/credit card provider for details.

Please ensure your Windows clock is synced to local time.

After trying these, if you have any other account questions, please email [account@navigraph.com](mailto:account@navigraph.com).

Cheers

Ian

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**Author:** ![mustafagokk](https://avatars.discourse-cdn.com/v4/letter/m/898d66/32.png) [@mustafagokk](https://forum.navigraph.com/u/mustafagokk)\
**Post date:** [April 30, 2026, 10:02am UTC](https://forum.navigraph.com/t/the-issue-is-that-my-payment-was-approved-but-my-subscription-did-not-update-and-the-page-is-stuck-on-the-loading-screen/23310/3 "2026-04-30T10:02:00Z")

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Hello Ian,

Thank you for your response.

However, I would like to clarify that my payment method is working correctly. I recently made a purchase in USD via Steam without any issues, using the same card.

Because of this, it does not seem to be a problem related to my bank or credit card provider.

In addition, the payment on your website appears to be approved on my end, but then it gets stuck during the processing/loading stage and does not complete.

Could you please check if there might be an issue with your payment system or account synchronization on your side?

Also, I will verify my system clock as you suggested.

I would appreciate your further assistance on this matter.

Best regards,

30 Nisan 2026 Perşembe tarihinde Ian \<[notifications@navigraph1.discoursemail.com](mailto:notifications@navigraph1.discoursemail.com)\> yazdı:

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**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\
**Post date:** [April 30, 2026, 10:11am UTC](https://forum.navigraph.com/t/the-issue-is-that-my-payment-was-approved-but-my-subscription-did-not-update-and-the-page-is-stuck-on-the-loading-screen/23310/4 "2026-04-30T10:11:13Z")

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To protect your account details, please email [account@navigraph.com](mailto:account@navigraph.com) with your query.

Cheers

Ian

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**Author:** ![mustafagokk](https://avatars.discourse-cdn.com/v4/letter/m/898d66/32.png) [@mustafagokk](https://forum.navigraph.com/u/mustafagokk)\
**Post date:** [April 30, 2026, 3:14pm UTC](https://forum.navigraph.com/t/the-issue-is-that-my-payment-was-approved-but-my-subscription-did-not-update-and-the-page-is-stuck-on-the-loading-screen/23310/5 "2026-04-30T15:14:49Z")

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Hello Ian,

Thank you for your support and assistance.

The issue has now been resolved, and everything is working correctly.

I appreciate your help.

Best regards,

30 Nisan 2026 Perşembe tarihinde Ian \<[notifications@navigraph1.discoursemail.com](mailto:notifications@navigraph1.discoursemail.com)\> yazdı:

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**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\
**Post date:** [April 30, 2026, 11:21pm UTC](https://forum.navigraph.com/t/the-issue-is-that-my-payment-was-approved-but-my-subscription-did-not-update-and-the-page-is-stuck-on-the-loading-screen/23310/6 "2026-04-30T23:21:44Z")

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Hi…,

You are welcome. Great to hear it is resolved.

Happy flying.

Ian

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**Author:** ![system](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/1X/4cc83e90d70ab312b1bd2d7527bddad309607265.png) [@system](https://forum.navigraph.com/u/system)\
**Post date:** [May 2, 2026, 11:22pm UTC](https://forum.navigraph.com/t/the-issue-is-that-my-payment-was-approved-but-my-subscription-did-not-update-and-the-page-is-stuck-on-the-loading-screen/23310/7 "2026-05-02T23:22:04Z")

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