# Subscription Service Unavailable (error)

**URL:** <https://forum.navigraph.com/t/subscription-service-unavailable-error/8931>\
**Category:** Manual Installers\
**Created:** [August 24, 2022, 4:11am UTC](https://forum.navigraph.com/t/subscription-service-unavailable-error/8931 "2022-08-24T04:11:09Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![SuperFuzz88](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/superfuzz88/32/9295_2.png) [@SuperFuzz88](https://forum.navigraph.com/u/SuperFuzz88)\
**Post date:** [August 24, 2022, 4:11am UTC](https://forum.navigraph.com/t/subscription-service-unavailable-error/8931/1 "2022-08-24T04:11:10Z")

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I went to try to download the latest AIRAC for Pro ATC SR and the list is empty. So, when I went to my account, it says I don’t have an active subscription (even though I can access the updates via the data manager for msfs) and the spinning loading icon keeps spinning below it. When I try to click on the subscription Get Started button, I get an error that the Subscription Service is unavailable. My profile is empty and there are no records of my past transactions. What is happening?

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**Author:** ![stephen](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/stephen/32/10435_2.png) [@stephen](https://forum.navigraph.com/u/stephen)\
**Post date:** [August 24, 2022, 6:20am UTC](https://forum.navigraph.com/t/subscription-service-unavailable-error/8931/2 "2022-08-24T06:20:59Z")

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Hi,

We’re investigating. Please standby.

Stephen

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**Author:** ![Mark251069](https://avatars.discourse-cdn.com/v4/letter/m/e5b9ba/32.png) [@Mark251069](https://forum.navigraph.com/u/Mark251069)\
**Post date:** [August 24, 2022, 2:54pm UTC](https://forum.navigraph.com/t/subscription-service-unavailable-error/8931/3 "2022-08-24T14:54:34Z")

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Is there any updates to this? I have been trying for the last few hours to change my payment details and renew my subscription and have been met with the same problems as the opening post.

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**Author:** ![stephen](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/stephen/32/10435_2.png) [@stephen](https://forum.navigraph.com/u/stephen)\
**Post date:** [August 24, 2022, 4:05pm UTC](https://forum.navigraph.com/t/subscription-service-unavailable-error/8931/4 "2022-08-24T16:05:29Z")

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We did issue an update that hopefully should have fixed the problem around 6 hours ago. You have tried again after that? Please make sure you sign out and then sign in again to the Navigraph website before trying again.

Regards,

Stephen

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**Author:** ![Mark251069](https://avatars.discourse-cdn.com/v4/letter/m/e5b9ba/32.png) [@Mark251069](https://forum.navigraph.com/u/Mark251069)\
**Post date:** [August 24, 2022, 4:28pm UTC](https://forum.navigraph.com/t/subscription-service-unavailable-error/8931/5 "2022-08-24T16:28:37Z")

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many thanks signing out and back in did the trick

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**Author:** ![system](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/1X/4cc83e90d70ab312b1bd2d7527bddad309607265.png) [@system](https://forum.navigraph.com/u/system)\
**Post date:** [August 31, 2022, 4:11am UTC](https://forum.navigraph.com/t/subscription-service-unavailable-error/8931/6 "2022-08-31T04:11:23Z")

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Closed on August 31, 2022, 4:11am UTC

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