# Subscription purchased with Sign in with Apple not active

**URL:** <https://forum.navigraph.com/t/subscription-purchased-with-sign-in-with-apple-not-active/22280>\
**Category:** General\
**Created:** [January 12, 2026, 10:35am UTC](https://forum.navigraph.com/t/subscription-purchased-with-sign-in-with-apple-not-active/22280 "2026-01-12T10:35:20Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![JetAircraft716](https://avatars.discourse-cdn.com/v4/letter/j/919ad9/32.png) [@JetAircraft716](https://forum.navigraph.com/u/JetAircraft716)\
**Post date:** [January 12, 2026, 10:35am UTC](https://forum.navigraph.com/t/subscription-purchased-with-sign-in-with-apple-not-active/22280/1 "2026-01-12T10:35:20Z")

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Hello,

I purchased Navigraph using “Sign in with Apple”.

Payment was successful (81.64 EUR, credit card),  
and my account shows next billing date in 2027,  
but the subscription is not active and I still see “Subscribe”.

Could you please activate or relink my subscription  
to my Apple ID account?

Thank you.

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<div class="post-metadata">

**Author:** ![NAVData](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/navdata/32/30549_2.png) [@NAVData](https://forum.navigraph.com/u/NAVData)\
**Post date:** [January 12, 2026, 10:38am UTC](https://forum.navigraph.com/t/subscription-purchased-with-sign-in-with-apple-not-active/22280/2 "2026-01-12T10:38:02Z")

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Hi,  
According to our systems, your payment has failed. If this is not the case, please get in touch with us via email at [account@navigraph.com](mailto:account@navigraph.com).

Thank you,  
Richard

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<div class="post-metadata">

**Author:** ![JetAircraft716](https://avatars.discourse-cdn.com/v4/letter/j/919ad9/32.png) [@JetAircraft716](https://forum.navigraph.com/u/JetAircraft716)\
**Post date:** [January 12, 2026, 11:01am UTC](https://forum.navigraph.com/t/subscription-purchased-with-sign-in-with-apple-not-active/22280/3 "2026-01-12T11:01:33Z")

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Thank you for your reply.

The subscription was purchased via “Sign in with Apple” and is active in my Apple ID.  
The next billing date is shown as 2027.

After the purchase, I changed my email address,  
so I believe the subscription is not linked correctly to my Navigraph account.

Apple ID email:（Appleで使っているメール）  
Navigraph login email:（今ログインしているメール）

Could you please manually link the subscription to my account?

Thank you.

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<div class="post-metadata">

**Author:** ![NAVData](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/navdata/32/30549_2.png) [@NAVData](https://forum.navigraph.com/u/NAVData)\
**Post date:** [January 12, 2026, 11:16am UTC](https://forum.navigraph.com/t/subscription-purchased-with-sign-in-with-apple-not-active/22280/4 "2026-01-12T11:16:31Z")

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When you have changed your email address, you must log in with this new email address. The current user (JetAircraft716) has no subscription. So, please re-login with your new email address or contact [account@navigraph.com](mailto:account@navigraph.com)

Thank you  
Richard

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<div class="post-metadata">

**Author:** ![JetAircraft716](https://avatars.discourse-cdn.com/v4/letter/j/919ad9/32.png) [@JetAircraft716](https://forum.navigraph.com/u/JetAircraft716)\
**Post date:** [January 12, 2026, 11:24am UTC](https://forum.navigraph.com/t/subscription-purchased-with-sign-in-with-apple-not-active/22280/5 "2026-01-12T11:24:24Z")

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Hello,

I purchased a Navigraph subscription using “Sign in with Apple”.

Apple ID email:

Navigraph account email:  
  
Username: JetAircraft716

My subscription is active in the App Store until 2027,  
but it does not appear on my Navigraph account.

Could you please link the subscription to my correct Navigraph account  
or update the account email accordingly?

Thank you.

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<div class="post-metadata">

**Author:** ![NAVData](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/navdata/32/30549_2.png) [@NAVData](https://forum.navigraph.com/u/NAVData)\
**Post date:** [January 12, 2026, 11:29am UTC](https://forum.navigraph.com/t/subscription-purchased-with-sign-in-with-apple-not-active/22280/6 "2026-01-12T11:29:16Z")

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Please contact [account@navigraph.com](mailto:account@navigraph.com) with the details.

Thank you,  
Richard

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<div class="post-metadata">

**Author:** ![system](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/1X/4cc83e90d70ab312b1bd2d7527bddad309607265.png) [@system](https://forum.navigraph.com/u/system)\
**Post date:** [January 14, 2026, 11:30am UTC](https://forum.navigraph.com/t/subscription-purchased-with-sign-in-with-apple-not-active/22280/7 "2026-01-14T11:30:11Z")

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Closed on January 14, 2026, 11:30am UTC

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