# Subscription not coherent **URL:** \ **Category:** General\ **Created:** [January 22, 2021, 3:01pm UTC](https://forum.navigraph.com/t/subscription-not-coherent/3978 "2021-01-22T15:01:32Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![jppa320](https://avatars.discourse-cdn.com/v4/letter/j/cab0a1/32.png) [@jppa320](https://forum.navigraph.com/u/jppa320)\ **Post date:** [January 22, 2021, 3:01pm UTC](https://forum.navigraph.com/t/subscription-not-coherent/3978/1 "2021-01-22T15:01:32Z")
A few monts ago, I bougth an annual subscription for FMC data only. Now I want to upgrade it to get charts as well, but I am unable to do so. When I go to my account, it says I have already an Ultimate monthly subscription, which is neither what I purchased (FMC data yearly) nor what I want (Ultimate yearly). If I try to load charts, it says that I have only FMC data load rights, but does not offers to upgrade. How can I escape from this mess ? JPPa320 ---
**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\ **Post date:** [January 23, 2021, 4:17am UTC](https://forum.navigraph.com/t/subscription-not-coherent/3978/2 "2021-01-23T04:17:27Z")
Hi JeanPaul, Welcome. I show you having FMS yearly 🤔 If you try converting to Ultimate Yearly, you should have the remaining amount of your FMS Yearly subscription credited toward Ultimate Yearly. Is this not happening? Cheers Ian ---
**Author:** ![jppa320](https://avatars.discourse-cdn.com/v4/letter/j/cab0a1/32.png) [@jppa320](https://forum.navigraph.com/u/jppa320)\ **Post date:** [January 23, 2021, 8:55am UTC](https://forum.navigraph.com/t/subscription-not-coherent/3978/3 "2021-01-23T08:55:10Z")
Thanks for answering. No, I am unable to upgrade. When I click on ultimate subscription, it says I am already all set. When I look on my account, it says Ultimate monthly, which is neither what I have, nor what I want. When I try to use maps, it keeps staying in demo mode. Regards JP PĂ©lissier. ![image001.jpg](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/2/2485d26919316b1d80aa60f5ca8e2cb5bc0275fe.jpeg) ![image002.jpg](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/5/52e3d8429dc9df354e80745a95a85b3abf8eb09e.jpeg) ---
**Author:** ![pascha](https://avatars.discourse-cdn.com/v4/letter/p/f0a364/32.png) [@pascha](https://forum.navigraph.com/u/pascha)\ **Post date:** [April 11, 2021, 2:45pm UTC](https://forum.navigraph.com/t/subscription-not-coherent/3978/4 "2021-04-11T14:45:12Z")
Hi jppa320, Were you able to solve the problem? Facing the same, I couldn’t upgrade my subscription too. ---
**Author:** ![jppa320](https://avatars.discourse-cdn.com/v4/letter/j/cab0a1/32.png) [@jppa320](https://forum.navigraph.com/u/jppa320)\ **Post date:** [April 11, 2021, 3:07pm UTC](https://forum.navigraph.com/t/subscription-not-coherent/3978/5 "2021-04-11T15:07:44Z")
No, I gave up. ![image001.jpg](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/2/2485d26919316b1d80aa60f5ca8e2cb5bc0275fe.jpeg) ---
**Author:** ![pascha](https://avatars.discourse-cdn.com/v4/letter/p/f0a364/32.png) [@pascha](https://forum.navigraph.com/u/pascha)\ **Post date:** [April 11, 2021, 3:43pm UTC](https://forum.navigraph.com/t/subscription-not-coherent/3978/6 "2021-04-11T15:43:59Z")
With the help of Navigraph Support Team I was able to upgrade my subscription. Log in to your account, click on "Your subscription from the menu bar and from there you can manage your subscription, including upgrading to the Navigraph Ultimate subscription. ---
**Author:** ![stephen](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/stephen/32/10435_2.png) [@stephen](https://forum.navigraph.com/u/stephen)\ **Post date:** [April 11, 2021, 3:44pm UTC](https://forum.navigraph.com/t/subscription-not-coherent/3978/7 "2021-04-11T15:44:31Z")
Both of you - please post screenshots of how the Subscription page looks before you attempt the upgrade, and the end result (the message you get saying that upgrade is not possible or you are all set). Also please double check which account you are logged in to on [navigraph.com](http://navigraph.com) (see Alias on [Navigraph](https://navigraph.com/account/settings)). Regards, Stephen ---
**Author:** ![jppa320](https://avatars.discourse-cdn.com/v4/letter/j/cab0a1/32.png) [@jppa320](https://forum.navigraph.com/u/jppa320)\ **Post date:** [December 14, 2021, 10:38am UTC](https://forum.navigraph.com/t/subscription-not-coherent/3978/8 "2021-12-14T10:38:05Z")
No, it works the other way. It says I have to pat additional 66 $ around which is the difference between FMS Data and Ultimate for the remaining 9 months. This is correct but when I confirm nothing happens. I get no aknowledgement and subscription i not updated. Should yake this amount on my existing lean of payment (which what I selected) and aknowledge that it has been take into account. Jppa320 ---
**Author:** ![stephen](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/stephen/32/10435_2.png) [@stephen](https://forum.navigraph.com/u/stephen)\ **Post date:** [December 14, 2021, 2:36pm UTC](https://forum.navigraph.com/t/subscription-not-coherent/3978/9 "2021-12-14T14:36:08Z")
Let’s continue in [No support to upgrade subscription](https://forum.navigraph.com/t/no-support-to-upgrade-subscription/6896) ---
**Author:** ![stephen](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/stephen/32/10435_2.png) [@stephen](https://forum.navigraph.com/u/stephen)\ **Post date:** [December 14, 2021, 2:36pm UTC](https://forum.navigraph.com/t/subscription-not-coherent/3978/10 "2021-12-14T14:36:14Z")