# Simlink X-Plane 12 connection issue

**URL:** <https://forum.navigraph.com/t/simlink-x-plane-12-connection-issue/17982>\
**Category:** Simlink/Moving Map\
**Created:** [December 10, 2024, 8:13pm UTC](https://forum.navigraph.com/t/simlink-x-plane-12-connection-issue/17982 "2024-12-10T20:13:28Z")\
**Posts on this page:** 1\
**Showing post:** 4

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**Author:** ![vishalahir](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/vishalahir/32/15530_2.png) [@vishalahir](https://forum.navigraph.com/u/vishalahir)\
**Post date:** [December 10, 2024, 8:50pm UTC](https://forum.navigraph.com/t/simlink-x-plane-12-connection-issue/17982/4 "2024-12-10T20:50:56Z")

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Hello,

Please follow the below steps to fix the issue,

1. Clean-up the Simlink configuration by follow [this](https://forum.navigraph.com/t/simlink-disconnecting-during-flight/10546/6) steps.
2. After Clean-up please reinstall the Simlink application.
3. Make sure your macOS date time and location is set to auto.
4. If you are using VPN or Proxy then please disable it.
5. Please check your network router settings to allow the Simlink application to access the network or restart your network router.
6. Done.

Please let us know if you still not able to SignIn in Simlink application.

Thank you.

**Best Regards,**  
**Vishal Ahir**  
**Navigraph**

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