# Simlink not logging in/ Stuck on login
**URL:** https://forum.navigraph.com/t/simlink-not-logging-in-stuck-on-login/17497
**Category:** Simlink/Moving Map
**Created:** [November 6, 2024, 6:04pm UTC](https://forum.navigraph.com/t/simlink-not-logging-in-stuck-on-login/17497 "2024-11-06T18:04:50Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@SoaringTurbulence899](https://forum.navigraph.com/u/SoaringTurbulence899)
#### Post date: [November 6, 2024, 6:04pm UTC](https://forum.navigraph.com/t/simlink-not-logging-in-stuck-on-login/17497/1 "2024-11-06T18:04:50Z")
I am having the issue where Simlink was intermittently logging out. It is now stuck not being able to log in and stuck on the waiting for user authentication. I have tried all of the work arounds already posted of deleting folders and reinstalled several times. I have also disabled firewalls and made sure it is on the allow list. I have also tried using phone as a hotspot to rule out router issues.
This issue seems to have started with the latest update and also updating windows 11 to the latest update.
I have attached the log for reference.
[simlink\_2024-11-06.dlog](https://forum.navigraph.com/uploads/short-url/rA6oPW6Dv0g4kDEg2uexZPAjXHt.dlog) (1.1 KB)
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### Author:  [@vishalahir](https://forum.navigraph.com/u/vishalahir)
#### Post date: [November 7, 2024, 1:12pm UTC](https://forum.navigraph.com/t/simlink-not-logging-in-stuck-on-login/17497/2 "2024-11-07T13:12:21Z")
Hi,
Thank you for the log file.
From the log it looks like Simlink is not able to connect with our Navigraph server. Can you please check windows settings about blocking the Simlink from the network.
Please let us know about the issue.
**Best Regards,**
**Vishal Ahir**
**Navigraph**
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### Author:  [@SoaringTurbulence899](https://forum.navigraph.com/u/SoaringTurbulence899)
#### Post date: [November 7, 2024, 3:36pm UTC](https://forum.navigraph.com/t/simlink-not-logging-in-stuck-on-login/17497/3 "2024-11-07T15:36:27Z")
I have checked on windows defender and have made sure simlink is allowed on both the outbound and inbound and this has not fixed the issue, it still can’t connect. I have also tried with the PC on my phone hotspot and this has also not fixed the issue.
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### Author:  [@SoaringTurbulence899](https://forum.navigraph.com/u/SoaringTurbulence899)
#### Post date: [November 7, 2024, 3:40pm UTC](https://forum.navigraph.com/t/simlink-not-logging-in-stuck-on-login/17497/4 "2024-11-07T15:40:06Z")
It looks like it may have been a router issue combined with the windows firewall as I have now just been able to get it to connect after another reset.
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### Author:  [@vishalahir](https://forum.navigraph.com/u/vishalahir)
#### Post date: [November 7, 2024, 5:02pm UTC](https://forum.navigraph.com/t/simlink-not-logging-in-stuck-on-login/17497/5 "2024-11-07T17:02:53Z")
Hi,
Thank you for the update.
Please let us know if you face any issue with Navigraph Product.
**Best Regards,**
**Vishal Ahir**
**Navigraph**
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### Author:  [@matejas](https://forum.navigraph.com/u/matejas)
#### Post date: [November 7, 2024, 8:11pm UTC](https://forum.navigraph.com/t/simlink-not-logging-in-stuck-on-login/17497/6 "2024-11-07T20:11:30Z")
Have issues on permanent disconnects from simlink … during approach phase very uncool.
Whats wrong again with your auth-servers?
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### Author:  [@Legolek](https://forum.navigraph.com/u/Legolek)
#### Post date: [November 7, 2024, 8:14pm UTC](https://forum.navigraph.com/t/simlink-not-logging-in-stuck-on-login/17497/7 "2024-11-07T20:14:07Z")
I am experiencing the same issue. Simlink keeps disconnecting and then it has hard time to reauhtenticate again.
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### Author:  [@Rick2522](https://forum.navigraph.com/u/Rick2522)
#### Post date: [November 7, 2024, 8:14pm UTC](https://forum.navigraph.com/t/simlink-not-logging-in-stuck-on-login/17497/8 "2024-11-07T20:14:33Z")
I’m also having the same issue and won’t log back in
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### Author:  [@pizzamonster](https://forum.navigraph.com/u/pizzamonster)
#### Post date: [November 7, 2024, 8:15pm UTC](https://forum.navigraph.com/t/simlink-not-logging-in-stuck-on-login/17497/9 "2024-11-07T20:15:41Z")
I have same problem, starts yesterday. And now simlink loose connection every 5 minutes.
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### Author:  [@Wizball](https://forum.navigraph.com/u/Wizball)
#### Post date: [November 7, 2024, 8:16pm UTC](https://forum.navigraph.com/t/simlink-not-logging-in-stuck-on-login/17497/10 "2024-11-07T20:16:10Z")
same. keep getting logged out from simlink… even from charts
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### Author:  [@SABER09](https://forum.navigraph.com/u/SABER09)
#### Post date: [November 7, 2024, 8:16pm UTC](https://forum.navigraph.com/t/simlink-not-logging-in-stuck-on-login/17497/11 "2024-11-07T20:16:49Z")
I, too, am having this same issue. I’m on approach, too.
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### Author:  [@arthurfuxake](https://forum.navigraph.com/u/arthurfuxake)
#### Post date: [November 7, 2024, 8:17pm UTC](https://forum.navigraph.com/t/simlink-not-logging-in-stuck-on-login/17497/12 "2024-11-07T20:17:43Z")
Same here. Simlink and Charts have both logged themselves out 6 times in the last 30 mins. Each time I have to log back into charts (browser), kill the Simlink process, restart Simlink and log into it again (and again, and again…)
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### Author:  [@stiarol](https://forum.navigraph.com/u/stiarol)
#### Post date: [November 7, 2024, 8:22pm UTC](https://forum.navigraph.com/t/simlink-not-logging-in-stuck-on-login/17497/13 "2024-11-07T20:22:21Z")
Same issue. And just now Navigraph Charts got signed out.
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### Author:  [@Liss3319](https://forum.navigraph.com/u/Liss3319)
#### Post date: [November 7, 2024, 8:23pm UTC](https://forum.navigraph.com/t/simlink-not-logging-in-stuck-on-login/17497/14 "2024-11-07T20:23:53Z")
I do have the same issue. I get logged out every 1min.
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### Author:  [@Andrewcolvin](https://forum.navigraph.com/u/Andrewcolvin)
#### Post date: [November 7, 2024, 8:26pm UTC](https://forum.navigraph.com/t/simlink-not-logging-in-stuck-on-login/17497/15 "2024-11-07T20:26:16Z")
Also same issue here
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### Author:  [@KidGTP](https://forum.navigraph.com/u/KidGTP)
#### Post date: [November 7, 2024, 8:35pm UTC](https://forum.navigraph.com/t/simlink-not-logging-in-stuck-on-login/17497/16 "2024-11-07T20:35:36Z")
I have been having the same issue also.
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### Author:  [@CutBait](https://forum.navigraph.com/u/CutBait)
#### Post date: [November 7, 2024, 8:35pm UTC](https://forum.navigraph.com/t/simlink-not-logging-in-stuck-on-login/17497/17 "2024-11-07T20:35:59Z")
Repeatedly asking for sign in, even when I’m signed into Navigraph.
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### Author:  [@matejas](https://forum.navigraph.com/u/matejas)
#### Post date: [November 7, 2024, 8:36pm UTC](https://forum.navigraph.com/t/simlink-not-logging-in-stuck-on-login/17497/18 "2024-11-07T20:36:52Z")
Had no problems ever since last update of simlink. Maybe sth wrong with the new simlink version?
Can confirm all other posts, permanet log-off’s from simlink AND charts …
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### Author:  [@JJStevens](https://forum.navigraph.com/u/JJStevens)
#### Post date: [November 7, 2024, 8:38pm UTC](https://forum.navigraph.com/t/simlink-not-logging-in-stuck-on-login/17497/19 "2024-11-07T20:38:47Z")
Same issue keep getting disconnected from Simlink have to keep logging in
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### Author:  [@psmithair](https://forum.navigraph.com/u/psmithair)
#### Post date: [November 7, 2024, 8:44pm UTC](https://forum.navigraph.com/t/simlink-not-logging-in-stuck-on-login/17497/20 "2024-11-07T20:44:55Z")
Having the same issues.
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