# Simlink need help and support

**URL:** <https://forum.navigraph.com/t/simlink-need-help-and-support/21467>\
**Category:** Simlink/Moving Map\
**Created:** [November 20, 2025, 10:42pm UTC](https://forum.navigraph.com/t/simlink-need-help-and-support/21467 "2025-11-20T22:42:55Z")\
**Posts on this page:** 1\
**Showing post:** 6

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**Author:** ![Plm929](https://avatars.discourse-cdn.com/v4/letter/p/ad7895/32.png) [@Plm929](https://forum.navigraph.com/u/Plm929)\
**Post date:** [November 21, 2025, 5:15pm UTC](https://forum.navigraph.com/t/simlink-need-help-and-support/21467/6 "2025-11-21T17:15:59Z")

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I did that, and interestingly, if I load a flight, and then restart it the simlink works. That is curious.  
Phil Mizell

> ![](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/45/154_2.png "Ian") | [Ian](https://forum.navigraph.com/u/ian) Senior Support Consultant & Moderator  
> November 21 |
> 
> - | - |

Hi ….,

Welcome.

From the Simlink Status page, please let us know the Simlink version, and when the problem started to happen.

I suggest you try a complete Simlink install :

- See [FAQ - Simlink Install and Systray](https://forum.navigraph.com/t/faq-simlink-install-and-systray/58)

- Please use the _Windows Programs and Features_ to uninstall Simlink:

- [![image](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/3X/3/c/3cc7cf05ad33d26c70659116a1b2c31f1a483ff9.png)](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/c/cf5a0a5b707969d9ca0b36eaa5e903813457a2fa.png)

- If they exist, delete directories  
c:\Users\username\AppData\Roaming\Navigraph\Simlink and  
c:\Program Files\Navigraph\Simlink.

- Then, download and install the latest Simlink.

- Restart computer

If still a problem, please send us Simlink logs, which are located in the `%APPDATA%/Navigraph/Simlink/logs` folder.

Also, please post screenshots of any error messages using [Guide to posting Screenshots](https://forum.navigraph.com/t/posting-guide-uploading-screenshots-or-images/116/2)

Cheers  
Ian

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