# Simlink immediately logs out after login **URL:** \ **Category:** Simlink/Moving Map\ **Created:** [November 24, 2025, 12:09am UTC](https://forum.navigraph.com/t/simlink-immediately-logs-out-after-login/21483 "2025-11-24T00:09:11Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![jarekp](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/jarekp/32/26820_2.png) [@jarekp](https://forum.navigraph.com/u/jarekp)\ **Post date:** [November 24, 2025, 12:09am UTC](https://forum.navigraph.com/t/simlink-immediately-logs-out-after-login/21483/1 "2025-11-24T00:09:11Z")
I have tried to login to simlink, it works and then immediately logs me out. Could you please help? ---
**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\ **Post date:** [November 24, 2025, 12:14am UTC](https://forum.navigraph.com/t/simlink-immediately-logs-out-after-login/21483/2 "2025-11-24T00:14:34Z")
Hi…, Welcome. I suggest you try a complete Simlink install : - See [FAQ - Simlink Install and Systray](https://forum.navigraph.com/t/faq-simlink-install-and-systray/58) - Please use the _Windows Programs and Features_ to uninstall Simlink: [![image](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/c/cf5a0a5b707969d9ca0b36eaa5e903813457a2fa.png)](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/c/cf5a0a5b707969d9ca0b36eaa5e903813457a2fa.png "image") [image1743×391 28.9 KB](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/c/cf5a0a5b707969d9ca0b36eaa5e903813457a2fa.png "image") - If they exist, delete directories c:\Users\username\AppData\Roaming\Navigraph\Simlink and c:\Program Files\Navigraph\Simlink. - Then, download and install the latest Simlink. - Restart computer If still a problem, please send us Simlink logs, which are located in the `%APPDATA%/Navigraph/Simlink/logs` folder. Also, please post screenshots of any error messages using [Guide to posting Screenshots](https://forum.navigraph.com/t/posting-guide-uploading-screenshots-or-images/116/2) Cheers Ian ---
**Author:** ![jarekp](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/jarekp/32/26820_2.png) [@jarekp](https://forum.navigraph.com/u/jarekp)\ **Post date:** [November 26, 2025, 5:09am UTC](https://forum.navigraph.com/t/simlink-immediately-logs-out-after-login/21483/3 "2025-11-26T05:09:26Z")
Unfortunately reinstalling Simlink did not help. I have attached the log file, it says “We had problems authenticating your account. Please check that your computer time is correct and try again.”. Time and date is correct and synced, actually the log shows correct time, but UTC. The Simlink window just shows message “You have been signed out” immediately after sign in is successful on Navigraph browser window. Could you please help. Best, Jarek [simlink\_2025-11-26.dlog](https://forum.navigraph.com/uploads/short-url/vF67LgEj5KhZosZfe14p8B8HN55.dlog) (963 Bytes) ---
**Author:** ![vishalahir](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/vishalahir/32/15530_2.png) [@vishalahir](https://forum.navigraph.com/u/vishalahir)\ **Post date:** [November 26, 2025, 7:11am UTC](https://forum.navigraph.com/t/simlink-immediately-logs-out-after-login/21483/4 "2025-11-26T07:11:35Z")
Hello, Thank you for providing the Simlink log files. Please follow the troubleshooting steps below to resolve the issue: 1. Ensure that your system’s operating system date, time, and timezone are set to automatically sync with the internet. 2. If you are using a VPN or any proxy settings, please disable them and try to sign-in again. 3. If the issue persists, please clean up the Simlink configuration by following [these](https://forum.navigraph.com/t/navigraph-simlink-sign-in/8157/10) steps. Feel free to reach out if you need further assistance with this issue. Thank you! **Best Regards,** **Vishal Ahir** **Navigraph** ---
**Author:** ![jarekp](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/jarekp/32/26820_2.png) [@jarekp](https://forum.navigraph.com/u/jarekp)\ **Post date:** [November 26, 2025, 9:30pm UTC](https://forum.navigraph.com/t/simlink-immediately-logs-out-after-login/21483/5 "2025-11-26T21:30:27Z")
No proxy or VPN and date/time synced. I have removed simlink, deleted Navigraph folder, rebooted, and this time it worked. I hope it stays this way . Thanks for the help! Best, JArek ---
**Author:** ![jarekp](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/jarekp/32/26820_2.png) [@jarekp](https://forum.navigraph.com/u/jarekp)\ **Post date:** [November 26, 2025, 9:43pm UTC](https://forum.navigraph.com/t/simlink-immediately-logs-out-after-login/21483/6 "2025-11-26T21:43:50Z")
It did not stay that way. After about 10 minutes it is back o the same behavior. Log attached, same error there. Again, no proxy, VPN and time is correct. Could you please help? Best, Jarek [simlink\_2025-11-26.dlog](https://forum.navigraph.com/uploads/short-url/qu3DvtGsnXVSS8d66vC52WMlI1v.dlog) (1.6 KB)