# Simlink hs **URL:** \ **Category:** Simlink/Moving Map\ **Created:** [June 27, 2025, 8:56am UTC](https://forum.navigraph.com/t/simlink-hs/20044 "2025-06-27T08:56:11Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![golfcharlie](https://avatars.discourse-cdn.com/v4/letter/g/c67d28/32.png) [@golfcharlie](https://forum.navigraph.com/u/golfcharlie)\ **Post date:** [June 27, 2025, 8:56am UTC](https://forum.navigraph.com/t/simlink-hs/20044/1 "2025-06-27T08:56:12Z")
[Sans titre 1.bmp](https://forum.navigraph.com/uploads/short-url/5ohmL82ydCsjDymk3LwMYHFcyji.bmp) (9.9 MB) Hello ! wish if there is any help to solve the problem . the thing stopped working few days aogo. would be nice to be contacted by someone from the staff . PC config. W7. FSX running as well as P3dV2. AS16 weather engine. Thx for any replpy . Sincerely . ---
**Author:** ![vishalahir](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/vishalahir/32/15530_2.png) [@vishalahir](https://forum.navigraph.com/u/vishalahir)\ **Post date:** [June 27, 2025, 12:47pm UTC](https://forum.navigraph.com/t/simlink-hs/20044/2 "2025-06-27T12:47:44Z")
Hello, Welcome to the Navigraph forum. Please review the following troubleshooting steps: 1. If you are using a VPN or proxy settings, please disable them and try logging into the Simlink application again. 2. Ensure that your operating system’s date, time, and timezone are set to automatically synchronize with the internet. 3. Check your network security settings and any third-party antivirus applications to ensure they are not blocking the Simlink application. 4. If you continue to experience issues, please clean up the [Simlink configuration](https://forum.navigraph.com/t/simlink-disconnecting-during-flight/10546/6). 5. If the problem persists, send us the Simlink log files located in the `%APPDATA%/Navigraph/Simlink/logs` folder. Feel free to let us know about any other issues you are encountering with Navigraph products. **Best Regards,** **Vishal Ahir** **Navigraph** ---
**Author:** ![golfcharlie](https://avatars.discourse-cdn.com/v4/letter/g/c67d28/32.png) [@golfcharlie](https://forum.navigraph.com/u/golfcharlie)\ **Post date:** [June 28, 2025, 4:45pm UTC](https://forum.navigraph.com/t/simlink-hs/20044/3 "2025-06-28T16:45:58Z")
Hello , Thank you for your prompt reply . please let me take the time to check the informations .supplied. I will let you know about any issues working out . sincerely yours Ghislain Coldefy. > ![](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/vishalahir/45/15530_2.png "vishalahir") | [vishalahir](https://forum.navigraph.com/u/vishalahir) Developer & Technical Support > June 27 | > > - | - | Hello, Welcome to the Navigraph forum. Please review the following troubleshooting steps: 1. If you are using a VPN or proxy settings, please disable them and try logging into the Simlink application again. 2. Ensure that your operating system’s date, time, and timezone are set to automatically synchronize with the internet. 3. Check your network security settings and any third-party antivirus applications to ensure they are not blocking the Simlink application. 4. If you continue to experience issues, please clean up the [Simlink configuration](https://forum.navigraph.com/t/simlink-disconnecting-during-flight/10546/6). 5. If the problem persists, send us the Simlink log files located in the `%APPDATA%/Navigraph/Simlink/logs` folder. Feel free to let us know about any other issues you are encountering with Navigraph products. **Best Regards,** **Vishal Ahir** **Navigraph** ---
**Author:** ![golfcharlie](https://avatars.discourse-cdn.com/v4/letter/g/c67d28/32.png) [@golfcharlie](https://forum.navigraph.com/u/golfcharlie)\ **Post date:** [July 1, 2025, 9:08pm UTC](https://forum.navigraph.com/t/simlink-hs/20044/4 "2025-07-01T21:08:55Z")
Hello , untill now things are not getting better with Simlink . in any case you will find attached with this mail the requested folder . rgards Mr. Coldefy . Hello , Thank you for your prompt reply . please let me take the time to check the informations .supplied. I will let you know about any issues working out . sincerely yours Ghislain Coldefy. > ![](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/vishalahir/45/15530_2.png "vishalahir") | [vishalahir](https://forum.navigraph.com/u/vishalahir) Developer & Technical Support > June 27 | > > - | - | Hello, Welcome to the Navigraph forum. Please review the following troubleshooting steps: 1. If you are using a VPN or proxy settings, please disable them and try logging into the Simlink application again. 2. Ensure that your operating system’s date, time, and timezone are set to automatically synchronize with the internet. 3. Check your network security settings and any third-party antivirus applications to ensure they are not blocking the Simlink application. 4. If you continue to experience issues, please clean up the [Simlink configuration](https://forum.navigraph.com/t/simlink-disconnecting-during-flight/10546/6). 5. If the problem persists, send us the Simlink log files located in the `%APPDATA%/Navigraph/Simlink/logs` folder. Feel free to let us know about any other issues you are encountering with Navigraph products. **Best Regards,** **Vishal Ahir** **Navigraph** > **(attachments)** > > [proxy.txt](https://forum.navigraph.com/uploads/short-url/r1PXFdwIqRCXslG5ohz1vzHyrZO.txt) (711 Bytes) ---
**Author:** ![golfcharlie](https://avatars.discourse-cdn.com/v4/letter/g/c67d28/32.png) [@golfcharlie](https://forum.navigraph.com/u/golfcharlie)\ **Post date:** [July 1, 2025, 9:31pm UTC](https://forum.navigraph.com/t/simlink-hs/20044/5 "2025-07-01T21:31:40Z")
Hello ! Tried to send you the requested informations about Simlink HS . please let me know if you well received them thank you already Mr coldefy. Hello , untill now things are not getting better with Simlink . in any case you will find attached with this mail the requested folder . rgards Mr. Coldefy . Hello , Thank you for your prompt reply . please let me take the time to check the informations .supplied. I will let you know about any issues working out . sincerely yours Ghislain Coldefy. > ![](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/vishalahir/45/15530_2.png "vishalahir") | [vishalahir](https://forum.navigraph.com/u/vishalahir) Developer & Technical Support > June 27 | > > - | - | Hello, Welcome to the Navigraph forum. Please review the following troubleshooting steps: 1. If you are using a VPN or proxy settings, please disable them and try logging into the Simlink application again. 2. Ensure that your operating system’s date, time, and timezone are set to automatically synchronize with the internet. 3. Check your network security settings and any third-party antivirus applications to ensure they are not blocking the Simlink application. 4. If you continue to experience issues, please clean up the [Simlink configuration](https://forum.navigraph.com/t/simlink-disconnecting-during-flight/10546/6). 5. If the problem persists, send us the Simlink log files located in the `%APPDATA%/Navigraph/Simlink/logs` folder. Feel free to let us know about any other issues you are encountering with Navigraph products. **Best Regards,** **Vishal Ahir** **Navigraph** ---
**Author:** ![golfcharlie](https://avatars.discourse-cdn.com/v4/letter/g/c67d28/32.png) [@golfcharlie](https://forum.navigraph.com/u/golfcharlie)\ **Post date:** [July 1, 2025, 9:47pm UTC](https://forum.navigraph.com/t/simlink-hs/20044/6 "2025-07-01T21:47:07Z")
[simlink\_2025-06-29.dlog](https://forum.navigraph.com/uploads/short-url/z634jweeyihc7VgXWVgAriA00sv.dlog) (5.7 KB) [simlink\_2025-06-25.dlog](https://forum.navigraph.com/uploads/short-url/yY2MmQO9fueiSjO9bYsk6h1mB4g.dlog) (6.9 KB) [simlink\_2025-06-26.dlog](https://forum.navigraph.com/uploads/short-url/2G1gX1AsJKvNIqC0z9nmRNGXMEP.dlog) (9.1 KB) [simlink\_2025-06-27.dlog](https://forum.navigraph.com/uploads/short-url/18X3yENhBAJRGvKav4g7gY0IYmM.dlog) (5.7 KB) [simlink\_2025-06-28.dlog](https://forum.navigraph.com/uploads/short-url/6DHbrMOx0cVC4VNBeBMuCSW4kMt.dlog) (18.4 KB) ---
**Author:** ![golfcharlie](https://avatars.discourse-cdn.com/v4/letter/g/c67d28/32.png) [@golfcharlie](https://forum.navigraph.com/u/golfcharlie)\ **Post date:** [July 21, 2025, 5:03pm UTC](https://forum.navigraph.com/t/simlink-hs/20044/7 "2025-07-21T17:03:18Z")
Smilink still HS ! Sorry. ---
**Author:** ![vishalahir](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/vishalahir/32/15530_2.png) [@vishalahir](https://forum.navigraph.com/u/vishalahir)\ **Post date:** [July 22, 2025, 4:36am UTC](https://forum.navigraph.com/t/simlink-hs/20044/8 "2025-07-22T04:36:55Z")
Hello, Thank you for providing the log files. Based on the details from the logs, it seems that Simlink is unable to open the default web browser. Please ensure that the Simlink app is not being blocked by any antivirus software. Additionally, try running the Simlink application with administrative rights. Also, check your operating system settings to confirm that a default web browser is set. We recommend using Google Chrome as your default web browser. If you continue to experience the issue, please feel free to let us know. Thank you! **Best Regards,** **Vishal Ahir** **Navigraph** ---
**Author:** ![golfcharlie](https://avatars.discourse-cdn.com/v4/letter/g/c67d28/32.png) [@golfcharlie](https://forum.navigraph.com/u/golfcharlie)\ **Post date:** [July 22, 2025, 5:17pm UTC](https://forum.navigraph.com/t/simlink-hs/20044/9 "2025-07-22T17:17:24Z")
Hello , Thank you , It works !!! Following step by step the procedures you include in your last post . Really good job ! Regards, Mr Ghislain Coldefy . > ![](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/vishalahir/45/15530_2.png "vishalahir") | [vishalahir](https://forum.navigraph.com/u/vishalahir) Developer & Technical Support > July 22 | > > - | - | Hello, Thank you for providing the log files. Based on the details from the logs, it seems that Simlink is unable to open the default web browser. Please ensure that the Simlink app is not being blocked by any antivirus software. Additionally, try running the Simlink application with administrative rights. Also, check your operating system settings to confirm that a default web browser is set. We recommend using Google Chrome as your default web browser. If you continue to experience the issue, please feel free to let us know. Thank you! **Best Regards,** **Vishal Ahir** **Navigraph** ---
**Author:** ![system](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/1X/4cc83e90d70ab312b1bd2d7527bddad309607265.png) [@system](https://forum.navigraph.com/u/system)\ **Post date:** [July 24, 2025, 5:18pm UTC](https://forum.navigraph.com/t/simlink-hs/20044/10 "2025-07-24T17:18:19Z")
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