Simlink does not log in

Charts Simlink/Moving Map
4

Hello,

Please review the following points to resolve the issue:

  1. If you are using a VPN or proxy setting, disable it and attempt to login again to the Simlink application.
  2. Ensure that the default web browser in your system settings is set to Google Chrome.
  3. Verify that your system’s operating system date, time, and timezone are set to automatic.
  4. Check if any security applications, such as Windows Defender or a third-party antivirus, are blocking the Simlink application’s access to the network.
  5. Inspect your network router settings to ensure that they are not hindering the Simlink application’s access to our Navigraph server. Alternatively, restart your network router.
  6. If the issue persists, please provide us with Simlink log files located at %APPDATA%/Navigraph/Simlink/logs.

Please let us know if you encounter any further difficulties.

Thank you.

Best regards,
Vishal Ahir
Navigraph