# Simlink disconnects "cant contact identity server"

**URL:** <https://forum.navigraph.com/t/simlink-disconnects-cant-contact-identity-server/11957>\
**Category:** Simlink/Moving Map\
**Created:** [April 26, 2023, 7:31am UTC](https://forum.navigraph.com/t/simlink-disconnects-cant-contact-identity-server/11957 "2023-04-26T07:31:25Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![VonycBln](https://avatars.discourse-cdn.com/v4/letter/v/34f0e0/32.png) [@VonycBln](https://forum.navigraph.com/u/VonycBln)\
**Post date:** [April 26, 2023, 7:31am UTC](https://forum.navigraph.com/t/simlink-disconnects-cant-contact-identity-server/11957/1 "2023-04-26T07:31:25Z")

</div>

Hi,

for about 1 week simlink disconnects randomly and signs me out during the flight… error message is “cant contact simlink navigraph identity server” (dont have the exact wording)…

Already checked theese steps ([Link](https://forum.navigraph.com/t/navigraph-simlink-sign-in/8157/10))

Log

ERROR:Unable to connect to the server: Host [traffic.api.navigraph.com](http://traffic.api.navigraph.com) not found  
URL:[https://traffic.api.navigraph.com/reports](https://traffic.api.navigraph.com/reports)  
[2023-04-26 07:03:58] [1.1.27.0906] [ERROR] BroadcastController::RESTError[0]  
[2023-04-26 07:03:58] [1.1.27.0906] [ERROR] REST ERROR(post):  
HTTP\_CODE:0  
ERRORID:  
ERROR:Unable to connect to the server: Host [traffic.api.navigraph.com](http://traffic.api.navigraph.com) not found  
URL:[https://traffic.api.navigraph.com/reports](https://traffic.api.navigraph.com/reports)  
[2023-04-26 07:03:58] [1.1.27.0906] [ERROR] BroadcastController::RESTError[0]  
[2023-04-26 07:03:58] [1.1.27.0906] [ERROR] REST ERROR(post):  
HTTP\_CODE:0  
ERRORID:  
ERROR:Unable to connect to the server: Host [traffic.api.navigraph.com](http://traffic.api.navigraph.com) not found  
URL:[https://traffic.api.navigraph.com/reports](https://traffic.api.navigraph.com/reports)  
[2023-04-26 07:03:58] [1.1.27.0906] [ERROR] BroadcastController::RESTError[0]  
[2023-04-26 07:03:58] [1.1.27.0906] [ERROR] REST ERROR(post):  
HTTP\_CODE:0  
ERRORID:  
ERROR:Unable to connect to the server: Host [traffic.api.navigraph.com](http://traffic.api.navigraph.com) not found  
URL:[https://traffic.api.navigraph.com/reports](https://traffic.api.navigraph.com/reports)  
[2023-04-26 07:03:58] [1.1.27.0906] [ERROR] BroadcastController::RESTError[0]  
[2023-04-26 07:03:58] [1.1.27.0906] [ERROR] REST ERROR(post):  
HTTP\_CODE:0  
ERRORID:  
ERROR:Unable to connect to the server: Host [traffic.api.navigraph.com](http://traffic.api.navigraph.com) not found  
URL:[https://traffic.api.navigraph.com/reports](https://traffic.api.navigraph.com/reports)  
[2023-04-26 07:03:58] [1.1.27.0906] [ERROR] BroadcastController::RESTError[0]  
[2023-04-26 07:03:58] [1.1.27.0906] [ERROR] REST ERROR(post):  
HTTP\_CODE:0  
ERRORID:  
ERROR:Unable to connect to the server: Host [traffic.api.navigraph.com](http://traffic.api.navigraph.com) not found  
URL:[https://traffic.api.navigraph.com/reports](https://traffic.api.navigraph.com/reports)  
[2023-04-26 07:03:58] [1.1.27.0906] [ERROR] BroadcastController::RESTError[0]  
[2023-04-26 07:03:58] [1.1.27.0906] [ERROR] REST ERROR(post):  
HTTP\_CODE:0  
ERRORID:  
ERROR:Unable to connect to the server: Host [traffic.api.navigraph.com](http://traffic.api.navigraph.com) not found  
URL:[https://traffic.api.navigraph.com/reports](https://traffic.api.navigraph.com/reports)  
[2023-04-26 07:03:58] [1.1.27.0906] [ERROR] BroadcastController::RESTError[0]  
[2023-04-26 07:03:58] [1.1.27.0906] [ERROR] REST ERROR(post):  
HTTP\_CODE:0  
ERRORID:  
ERROR:Unable to connect to the server: Host [traffic.api.navigraph.com](http://traffic.api.navigraph.com) not found  
URL:[https://traffic.api.navigraph.com/reports](https://traffic.api.navigraph.com/reports)  
[2023-04-26 07:03:58] [1.1.27.0906] [ERROR] BroadcastController::RESTError[0]  
[2023-04-26 07:03:58] [1.1.27.0906] [ERROR] REST ERROR(post):  
HTTP\_CODE:0  
ERRORID:  
ERROR:Unable to connect to the server: Host [traffic.api.navigraph.com](http://traffic.api.navigraph.com) not found  
URL:[https://traffic.api.navigraph.com/reports](https://traffic.api.navigraph.com/reports)  
[2023-04-26 07:03:58] [1.1.27.0906] [ERROR] BroadcastController::RESTError[0]  
[2023-04-26 07:03:58] [1.1.27.0906] [ERROR] REST ERROR(post):  
HTTP\_CODE:0  
ERRORID:  
ERROR:Unable to connect to the server: Host [traffic.api.navigraph.com](http://traffic.api.navigraph.com) not found  
URL:[https://traffic.api.navigraph.com/reports](https://traffic.api.navigraph.com/reports)  
[2023-04-26 07:03:58] [1.1.27.0906] [ERROR] BroadcastController::RESTError[0]  
[2023-04-26 07:03:58] [1.1.27.0906] [INFORMATION] OIDC\_run\_LastTokenGenrationTime\_check[1682492638][1682488902][3736][2]  
[2023-04-26 07:04:09] [1.1.27.0906] [ERROR] OIDC\_run ERROR:'Cannot connect to identity discovery endpoint… Exception in call of initialize\_oidc\_client()  
Identity server:[https://identity.api.navigraph.com](https://identity.api.navigraph.com)  
[2023-04-26 07:04:09] [1.1.27.0906] [ERROR] LoginController::login\_oidcError[8][Could not connect to Navigraph Identity Server]  
[2023-04-26 07:04:10] [1.1.27.0906] [ERROR] REST ERROR(post):  
HTTP\_CODE:0  
ERRORID:  
ERROR:Unable to connect to the server: Connection closed  
URL:[https://traffic.api.navigraph.com/reports](https://traffic.api.navigraph.com/reports)  
[2023-04-26 07:04:10] [1.1.27.0906] [ERROR] BroadcastController::RESTError[0]  
[2023-04-26 07:04:10] [1.1.27.0906] [ERROR] REST ERROR(post):  
HTTP\_CODE:0  
ERRORID:  
ERROR:Unable to connect to the server: Connection closed  
URL:[https://traffic.api.navigraph.com/reports](https://traffic.api.navigraph.com/reports)  
[2023-04-26 07:04:10] [1.1.27.0906] [ERROR] BroadcastController::RESTError[0]  
[2023-04-26 07:04:10] [1.1.27.0906] [ERROR] REST ERROR(post):  
HTTP\_CODE:0  
ERRORID:  
ERROR:Unable to connect to the server: Connection closed  
URL:[https://traffic.api.navigraph.com/reports](https://traffic.api.navigraph.com/reports)  
[2023-04-26 07:04:10] [1.1.27.0906] [ERROR] BroadcastController::RESTError[0]  
[2023-04-26 07:04:10] [1.1.27.0906] [ERROR] REST ERROR(post):  
HTTP\_CODE:0  
ERRORID:  
ERROR:Unable to connect to the server: Connection closed  
URL:[https://traffic.api.navigraph.com/reports](https://traffic.api.navigraph.com/reports)  
[2023-04-26 07:04:10] [1.1.27.0906] [ERROR] BroadcastController::RESTError[0]  
[2023-04-26 07:04:10] [1.1.27.0906] [ERROR] REST ERROR:  
HTTP\_CODE:  
ERRORID:3  
ERROR:  
URL:[https://identity.api.navigraph.com/v2/logins?client\_id=traffic-desktop](https://identity.api.navigraph.com/v2/logins?client_id=traffic-desktop)  
[2023-04-26 07:04:10] [1.1.27.0906] [ERROR] REST ERROR(post):  
HTTP\_CODE:0  
ERRORID:  
ERROR:Unable to connect to the server: Host [traffic.api.navigraph.com](http://traffic.api.navigraph.com) not found  
URL:[https://traffic.api.navigraph.com/reports](https://traffic.api.navigraph.com/reports)  
[2023-04-26 07:04:10] [1.1.27.0906] [ERROR] BroadcastController::RESTError[0]  
[2023-04-26 07:04:10] [1.1.27.0906] [ERROR] REST ERROR(post):  
HTTP\_CODE:0  
ERRORID:  
ERROR:Unable to connect to the server: Host [traffic.api.navigraph.com](http://traffic.api.navigraph.com) not found  
URL:[https://traffic.api.navigraph.com/reports](https://traffic.api.navigraph.com/reports)  
[2023-04-26 07:04:10] [1.1.27.0906] [ERROR] BroadcastController::RESTError[0]  
[2023-04-26 07:04:10] [1.1.27.0906] [ERROR] REST ERROR(post):  
HTTP\_CODE:0  
ERRORID:  
ERROR:Unable to connect to the server: Host [traffic.api.navigraph.com](http://traffic.api.navigraph.com) not found  
URL:[https://traffic.api.navigraph.com/reports](https://traffic.api.navigraph.com/reports)  
[2023-04-26 07:04:10] [1.1.27.0906] [ERROR] BroadcastController::RESTError[0]  
[2023-04-26 07:04:10] [1.1.27.0906] [ERROR] REST ERROR(post):  
HTTP\_CODE:0  
ERRORID:  
ERROR:Unable to connect to the server: Host [traffic.api.navigraph.com](http://traffic.api.navigraph.com) not found  
URL:[https://traffic.api.navigraph.com/reports](https://traffic.api.navigraph.com/reports)  
[2023-04-26 07:04:10] [1.1.27.0906] [ERROR] BroadcastController::RESTError[0]  
[2023-04-26 07:04:10] [1.1.27.0906] [ERROR] REST ERROR(post):  
HTTP\_CODE:0  
ERRORID:  
ERROR:Unable to connect to the server: Host [traffic.api.navigraph.com](http://traffic.api.navigraph.com) not found  
URL:[https://traffic.api.navigraph.com/reports](https://traffic.api.navigraph.com/reports)  
[2023-04-26 07:04:10] [1.1.27.0906] [ERROR] BroadcastController::RESTError[0]  
[2023-04-26 07:04:10] [1.1.27.0906] [ERROR] REST ERROR(post):  
HTTP\_CODE:0  
ERRORID:  
ERROR:Unable to connect to the server: Host [traffic.api.navigraph.com](http://traffic.api.navigraph.com) not found  
URL:[https://traffic.api.navigraph.com/reports](https://traffic.api.navigraph.com/reports)  
[2023-04-26 07:04:10] [1.1.27.0906] [ERROR] BroadcastController::RESTError[0]  
[2023-04-26 07:04:10] [1.1.27.0906] [ERROR] REST ERROR(post):  
HTTP\_CODE:0  
ERRORID:  
ERROR:Unable to connect to the server: Host [traffic.api.navigraph.com](http://traffic.api.navigraph.com) not found  
URL:[https://traffic.api.navigraph.com/reports](https://traffic.api.navigraph.com/reports)  
[2023-04-26 07:04:10] [1.1.27.0906] [ERROR] BroadcastController::RESTError[0]  
[2023-04-26 07:04:10] [1.1.27.0906] [ERROR] REST ERROR(post):  
HTTP\_CODE:0  
ERRORID:  
ERROR:Unable to connect to the server: Host [traffic.api.navigraph.com](http://traffic.api.navigraph.com) not found  
URL:[https://traffic.api.navigraph.com/reports](https://traffic.api.navigraph.com/reports)  
[2023-04-26 07:04:10] [1.1.27.0906] [ERROR] BroadcastController::RESTError[0]  
[2023-04-26 07:04:10] [1.1.27.0906] [ERROR] REST ERROR(post):  
HTTP\_CODE:0  
ERRORID:  
ERROR:Unable to connect to the server: Host [traffic.api.navigraph.com](http://traffic.api.navigraph.com) not found  
URL:[https://traffic.api.navigraph.com/reports](https://traffic.api.navigraph.com/reports)  
[2023-04-26 07:04:10] [1.1.27.0906] [ERROR] BroadcastController::RESTError[0]  
[2023-04-26 07:04:10] [1.1.27.0906] [ERROR] REST ERROR(post):  
HTTP\_CODE:0  
ERRORID:  
ERROR:Unable to connect to the server: Host [traffic.api.navigraph.com](http://traffic.api.navigraph.com) not found  
URL:[https://traffic.api.navigraph.com/reports](https://traffic.api.navigraph.com/reports)  
[2023-04-26 07:04:10] [1.1.27.0906] [ERROR] BroadcastController::RESTError[0]  
[2023-04-26 07:04:10] [1.1.27.0906] [ERROR] REST ERROR(post):  
HTTP\_CODE:0  
ERRORID:  
ERROR:Unable to connect to the server: Host [traffic.api.navigraph.com](http://traffic.api.navigraph.com) not found  
URL:[https://traffic.api.navigraph.com/reports](https://traffic.api.navigraph.com/reports)  
[2023-04-26 07:04:10] [1.1.27.0906] [ERROR] BroadcastController::RESTError[0]  
[2023-04-26 07:04:10] [1.1.27.0906] [ERROR] REST ERROR(post):  
HTTP\_CODE:0  
ERRORID:  
ERROR:Unable to connect to the server: Host [traffic.api.navigraph.com](http://traffic.api.navigraph.com) not found  
URL:[https://traffic.api.navigraph.com/reports](https://traffic.api.navigraph.com/reports)  
[2023-04-26 07:04:10] [1.1.27.0906] [ERROR] BroadcastController::RESTError[0]  
[2023-04-26 07:04:28] [1.1.27.0906] [INFORMATION] OIDC\_refresh\_tokens\_CALL  
[2023-04-26 07:04:28] [1.1.27.0906] [INFORMATION] OIDC\_start\_hybrid\_flow\_CALL  
[2023-04-26 07:04:28] [1.1.27.0906] [INFORMATION] OIDC\_open\_browser\_auth\_CALL[[https://identity.api.navigraph.com/connect](https://identity.api.navigraph.com/connect) …

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<div class="post-metadata">

**Author:** ![vishalahir](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/vishalahir/32/15530_2.png) [@vishalahir](https://forum.navigraph.com/u/vishalahir)\
**Post date:** [April 26, 2023, 7:38am UTC](https://forum.navigraph.com/t/simlink-disconnects-cant-contact-identity-server/11957/2 "2023-04-26T07:38:15Z")

</div>

Hi,

Please check the below points,

1. Maker sure your OS time is synced with internet time.
2. If you are using any antivirus or security software then, please allow Simlink from that.
3. If you are using VPN or proxy then please disable it and check again with the Simlink application.
4. Make sure that the Simlink application is allowed from the firewall.

Please let us know, is your issue is fixed or not.

TR,

Vishal Ahir  
**Navigraph**

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<div class="post-metadata">

**Author:** ![VonycBln](https://avatars.discourse-cdn.com/v4/letter/v/34f0e0/32.png) [@VonycBln](https://forum.navigraph.com/u/VonycBln)\
**Post date:** [April 26, 2023, 8:08am UTC](https://forum.navigraph.com/t/simlink-disconnects-cant-contact-identity-server/11957/3 "2023-04-26T08:08:01Z")

</div>

Steps were checked also before posting … these kind of steps are mandatory checked before posting.

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<div class="post-metadata">

**Author:** ![Pestridge77](https://avatars.discourse-cdn.com/v4/letter/p/b782af/32.png) [@Pestridge77](https://forum.navigraph.com/u/Pestridge77)\
**Post date:** [October 28, 2025, 11:56am UTC](https://forum.navigraph.com/t/simlink-disconnects-cant-contact-identity-server/11957/4 "2025-10-28T11:56:58Z")

</div>

im having this issue now and ive tried the above steps