# SimBrief Dispatch Does not Sign In **URL:** \ **Category:** Dispatch\ **Created:** [December 25, 2024, 7:59pm UTC](https://forum.navigraph.com/t/simbrief-dispatch-does-not-sign-in/18137 "2024-12-25T19:59:15Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Vincent68](https://avatars.discourse-cdn.com/v4/letter/v/d78d45/32.png) [@Vincent68](https://forum.navigraph.com/u/Vincent68)\ **Post date:** [December 25, 2024, 7:59pm UTC](https://forum.navigraph.com/t/simbrief-dispatch-does-not-sign-in/18137/1 "2024-12-25T19:59:15Z")
Hi. In MSFS 2020 I cannot login in SimBrief dispatch, Whemever I try to sign in either using a QR code or tying the code at [navigator.com/code](http://navigator.com/code) I am told that the sign in process has been completed but in MSFS the QR code remain on the screen and it does not log in and the only option I have is to cancel which leaves me not signed in. Version installed is 1.2.5 ---
**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\ **Post date:** [December 26, 2024, 12:33am UTC](https://forum.navigraph.com/t/simbrief-dispatch-does-not-sign-in/18137/2 "2024-12-26T00:33:45Z")
You might try clearing cache in your browser, uninstall, download and install [SimBrief Dispatch](https://navigraph.com/downloads), restart machine. Compliments of the Season Ian ---
**Author:** ![Vincent68](https://avatars.discourse-cdn.com/v4/letter/v/d78d45/32.png) [@Vincent68](https://forum.navigraph.com/u/Vincent68)\ **Post date:** [December 26, 2024, 2:06pm UTC](https://forum.navigraph.com/t/simbrief-dispatch-does-not-sign-in/18137/3 "2024-12-26T14:06:51Z")
Hi Ian. Thank you. Compliment of the Seasons to you too. Do you mean the iPhone browser cache? When I am in MSFS 2020 and I click SimBrief (within the sim) it asks me to sign in and the process I follow is to scan the QR code using my iPhone and log in using the QR code (or open the navigator website and input the code manually). I will use the Navigraph Hub to remove dispatch and install it again.Hopefully it will fix the issue and it the iPhone browser fails to log me in I can try using the PC browser to see if it works. If it does not I will report back. Thank you. V ---
**Author:** ![Vincent68](https://avatars.discourse-cdn.com/v4/letter/v/d78d45/32.png) [@Vincent68](https://forum.navigraph.com/u/Vincent68)\ **Post date:** [December 26, 2024, 3:51pm UTC](https://forum.navigraph.com/t/simbrief-dispatch-does-not-sign-in/18137/4 "2024-12-26T15:51:00Z")
Reinstalling it, worked. Thanks