# Signing in problems **URL:** \ **Category:** Academy Technical Support\ **Created:** [December 17, 2025, 2:24pm UTC](https://forum.navigraph.com/t/signing-in-problems/21903 "2025-12-17T14:24:44Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![CaptainKA320](https://avatars.discourse-cdn.com/v4/letter/c/aeb1de/32.png) [@CaptainKA320](https://forum.navigraph.com/u/CaptainKA320)\ **Post date:** [December 17, 2025, 2:24pm UTC](https://forum.navigraph.com/t/signing-in-problems/21903/1 "2025-12-17T14:24:44Z")
After MSFS2024 update 4, somehow even after I have updated everything in Navigraph and Sim Brief, I get a error saying that it will not connect to the server, plus when running BeyoundATC, It alsoi gives an error saying unable to connect to Sim Brief. It is not a Firewall issue, I have re-booted several times, still no joy. I can sign in to my account, but when I launch the ‘Navigraph FMS Date manager’ I have to go to the OTP where a code is generated, but it still it will not log me in. BTW am a fully suscribed member. Thanks for any help would be great. Karl ---
**Author:** ![GordonNG](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/gordonng/32/27797_2.png) [@GordonNG](https://forum.navigraph.com/u/GordonNG)\ **Post date:** [December 17, 2025, 3:53pm UTC](https://forum.navigraph.com/t/signing-in-problems/21903/2 "2025-12-17T15:53:21Z")
Regarding error messages, could you describe a little more about what error message is generated? Also, when you enter the OTP code in, what happens after this? If you are worried this could contain more sensitive info, I would recommend you send a ticket to [account@navigraph.com](mailto:account@navigraph.com) to discuss further. Thanks, ---
**Author:** ![CaptainKA320](https://avatars.discourse-cdn.com/v4/letter/c/aeb1de/32.png) [@CaptainKA320](https://forum.navigraph.com/u/CaptainKA320)\ **Post date:** [December 17, 2025, 7:20pm UTC](https://forum.navigraph.com/t/signing-in-problems/21903/3 "2025-12-17T19:20:55Z")
Hi Gordonoc, when I insert the OTP, nothing happens; it just hangs, the wheel goes around and around. I will take a screenshot and send it to you. Thanks, Karl ---
**Author:** ![CaptainKA320](https://avatars.discourse-cdn.com/v4/letter/c/aeb1de/32.png) [@CaptainKA320](https://forum.navigraph.com/u/CaptainKA320)\ **Post date:** [December 17, 2025, 8:04pm UTC](https://forum.navigraph.com/t/signing-in-problems/21903/4 "2025-12-17T20:04:50Z")
Hi Gordonoc, please see attached. > **(attachments)** > > ![IMG_6671.JPG](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/3X/3/b/3b2ce955a03321f79a863127becdb0a12eda2835.jpeg) > ![IMG_6668.JPG](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/3X/a/d/ad17872c90c911c251c05d8daf264ca4251d2bb6.jpeg) ---
**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\ **Post date:** [December 17, 2025, 11:52pm UTC](https://forum.navigraph.com/t/signing-in-problems/21903/5 "2025-12-17T23:52:20Z")
Hi Karl, Your symptoms suggest a network problem. Try resetting your modem. Also try connecting via a Mobile phone hotspot. Cheers Ian ---
**Author:** ![CaptainKA320](https://avatars.discourse-cdn.com/v4/letter/c/aeb1de/32.png) [@CaptainKA320](https://forum.navigraph.com/u/CaptainKA320)\ **Post date:** [December 18, 2025, 11:10am UTC](https://forum.navigraph.com/t/signing-in-problems/21903/6 "2025-12-18T11:10:45Z")
Hi Ian, Could this be a modem-related issue, given that I can get online and sign in to other applications? I’ve checked the firewall and reviewed any other potential causes that might be preventing the sign-in, but I haven’t identified anything obvious. However, I will try a reset and will update you as soon as. Thanks, Karl