# Sign In Issues into charts
**URL:** https://forum.navigraph.com/t/sign-in-issues-into-charts/1015
**Category:** General
**Created:** [December 1, 2020, 7:17pm UTC](https://forum.navigraph.com/t/sign-in-issues-into-charts/1015 "2020-12-01T19:17:00Z")
**Posts on this page:** 18
**Page:** 1
### Author:  [@Camargo24](https://forum.navigraph.com/u/Camargo24)
#### Post date: [December 1, 2020, 7:17pm UTC](https://forum.navigraph.com/t/sign-in-issues-into-charts/1015/1 "2020-12-01T19:17:00Z")
Hello everyone,
So I came across this issue today where I am not able to sign in into my NaviGraph Charts at all. Everytime I click on “sign in” , a message on the bottom appears as “Sign in should be in progress in your default browser…”
I opened up my browser and signed in into my navigraph account through there. My subscription is active. But I am still unable to sign in into my charts. Uninstalled and Re-installed navigraph and simlink with still no success.
Has anyone come across this?
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### Author:  [@Ian](https://forum.navigraph.com/u/Ian)
#### Post date: [December 2, 2020, 12:24am UTC](https://forum.navigraph.com/t/sign-in-issues-into-charts/1015/2 "2020-12-02T00:24:09Z")
Hi…,
Welcome to the new forum.
Please disable any antivirus and firewall.
Make sure you have no special characters in your password.
Try setting Chrome as your default browser. Any joy?
As a work around you should be able to use [Charts Cloud](https://charts.navigraph.com) .
Cheers
Ian
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### Author:  [@heinzv92](https://forum.navigraph.com/u/heinzv92)
#### Post date: [December 2, 2020, 10:24am UTC](https://forum.navigraph.com/t/sign-in-issues-into-charts/1015/3 "2020-12-02T10:24:23Z")
Hello
Still have the same problem here. Neither Charts or MSFS Navdata are able to log in. Nothing happens. Tried changing install location, countless reinstalls, disabling firewalls, different browsers. So far nothing helps.
Kind regards,
Heinrich
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### Author:  [@stephen](https://forum.navigraph.com/u/stephen)
#### Post date: [December 2, 2020, 10:59am UTC](https://forum.navigraph.com/t/sign-in-issues-into-charts/1015/4 "2020-12-02T10:59:29Z")
Heinrich,
Could you please confirm that you have tried to remove the app using the method specified here, in particular step 2-4 (see the screenshot). Remove the app in Apps & Features (step 1) is not sufficient.
1. Press Start and open Apps & Features.
2. Open Programs and Features in the right panel.
3. Find Navigraph 1.0.0-beta.14 in the list, select it, and press the Uninstall button above. Like the image below.
1. Do the same for Navigraph Charts 7.2.4.
2. Run the installers as normal user (not as Admin) and make sure to install to the default installation path.
Regards,
Stephen
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### Author:  [@heinzv92](https://forum.navigraph.com/u/heinzv92)
#### Post date: [December 2, 2020, 11:23am UTC](https://forum.navigraph.com/t/sign-in-issues-into-charts/1015/5 "2020-12-02T11:23:55Z")
Hello,
Thanks for your reply. I tried again, down to a T. Unfortunately that doesn’t change the result.
Regards,
Heinrich
Kontakt stephen via Navigraph (\<[navigraph1@discoursemail.com](mailto:navigraph1@discoursemail.com)\>) kirjutas kuupäeval K, 2. detsember 2020 kell 13:09:
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### Author:  [@dersigni](https://forum.navigraph.com/u/dersigni)
#### Post date: [December 4, 2020, 9:37am UTC](https://forum.navigraph.com/t/sign-in-issues-into-charts/1015/6 "2020-12-04T09:37:08Z")
I‘m seeing a similar issue on my mac. If I leave the the charts app open for a longer period of time, i‘m automatically signed out.
After that i can‘t sign in again. The sign-in dialog opens a browser (Safari) window for the log-in. After successfull log-in, Safari asks for my permission to open the charts app. After clicking OK, the charts app opens, prompting me to sign-in… ad infinitum…
The way out is to close the charts app completely, close safari completely and then start the charts app and go through the normal log-in process. Then everything is back to normal…
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### Author:  [@Camargo24](https://forum.navigraph.com/u/Camargo24)
#### Post date: [December 4, 2020, 6:50pm UTC](https://forum.navigraph.com/t/sign-in-issues-into-charts/1015/7 "2020-12-04T18:50:26Z")
Chart Cloud seems to be working but i am still unable to log in through the charts app that I installed in my PC.
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### Author:  [@efuenarukosa](https://forum.navigraph.com/u/efuenarukosa)
#### Post date: [December 9, 2020, 4:42am UTC](https://forum.navigraph.com/t/sign-in-issues-into-charts/1015/8 "2020-12-09T04:42:21Z")
I can’t sign in to neither Navigraph Beta for FS2020 nor Navigpah Charts from a few days ago. Before reinstall and try again, I disabled the firewall and the web adviser of McAfee.
Looks like both programs can’t open the browser to sign in. I can sing in to Simlink and it seems fine.
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### Author:  [@stephen](https://forum.navigraph.com/u/stephen)
#### Post date: [December 9, 2020, 6:07am UTC](https://forum.navigraph.com/t/sign-in-issues-into-charts/1015/9 "2020-12-09T06:07:08Z")
We have identified a potential issue affecting sign-in in to Charts and Navdata Beta on some Windows installations. What language/regional setting is your Windows installation set to?
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### Author:  [@efuenarukosa](https://forum.navigraph.com/u/efuenarukosa)
#### Post date: [December 9, 2020, 10:45pm UTC](https://forum.navigraph.com/t/sign-in-issues-into-charts/1015/10 "2020-12-09T22:45:47Z")
I’m using Windows 10 Home in Japanese environment. Again, there was no problem until a few weeks ago.
I updated Windows 20H2 recently, btw.
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### Author:  [@Camargo24](https://forum.navigraph.com/u/Camargo24)
#### Post date: [December 10, 2020, 12:28am UTC](https://forum.navigraph.com/t/sign-in-issues-into-charts/1015/11 "2020-12-10T00:28:11Z")
I’m still unable to sign in as well. I’m using windows 10. It was working great 3 weeks ago but out of nowhere it logged me out and now I can’t sign in.
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### Author:  [@m4rkus](https://forum.navigraph.com/u/m4rkus)
#### Post date: [December 15, 2020, 8:29am UTC](https://forum.navigraph.com/t/sign-in-issues-into-charts/1015/12 "2020-12-15T08:29:23Z")
Hey guys,
We have released a new version 7.2.6 of Charts that should fix this problem. Please try it out and come back to me with your results 🙂
Kind regards,
Markus
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### Author:  [@Camargo24](https://forum.navigraph.com/u/Camargo24)
#### Post date: [December 16, 2020, 7:06pm UTC](https://forum.navigraph.com/t/sign-in-issues-into-charts/1015/13 "2020-12-16T19:06:50Z")
It works now. Thank you very much!!
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### Author:  [@woodstock327](https://forum.navigraph.com/u/woodstock327)
#### Post date: [December 26, 2020, 6:00am UTC](https://forum.navigraph.com/t/sign-in-issues-into-charts/1015/14 "2020-12-26T06:00:27Z")
> [@dersigni](#):
>
> I‘m seeing a similar issue on my mac. If I leave the the charts app open for a longer period of time, i‘m automatically signed out.
> After that i can‘t sign in again. The sign-in dialog opens a browser (Safari) window for the log-in. After successfull log-in, Safari asks for my permission to open the charts app. After clicking OK, the charts app opens, prompting me to sign-in… ad infinitum…
>
> The way out is to close the charts app completely, close safari completely and then start the charts app and go through the normal log-in process. Then everything is back to normal…
I’m having the exact same issues on my Mac - frequently logging me out while in the middle of a flight, and the infinite ask for permission - sign in - ask for permission loop, both are extremely annoying. It’s also not limited to my Mac, a few times I also had the sign-in issue happen on my Windows machine (but far less frequently).
I do have v 7.2.6 installed, so this did not fix the problem…
Thanks!
Dirk
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### Author:  [@Ian](https://forum.navigraph.com/u/Ian)
#### Post date: [December 27, 2020, 3:49am UTC](https://forum.navigraph.com/t/sign-in-issues-into-charts/1015/15 "2020-12-27T03:49:47Z")
Hi Drk,
Welcome.
We shall investigate.
In the meantime please use [Charts Cloud](https://charts.navigraph.com/). It has the same functionality.
Cheers
Ian
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### Author:  [@woodstock327](https://forum.navigraph.com/u/woodstock327)
#### Post date: [December 27, 2020, 3:17pm UTC](https://forum.navigraph.com/t/sign-in-issues-into-charts/1015/16 "2020-12-27T15:17:02Z")
> [@Ian](#):
>
> In the meantime please use [Charts Cloud](https://charts.navigraph.com/). It has the same functionality.
Yeah, that’s what I had been doing as a workaround (a bit less screen real estate compared to the app)…
Thanks Ian!
Dirk
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### Author:  [@skysail](https://forum.navigraph.com/u/skysail)
#### Post date: [February 15, 2021, 9:07am UTC](https://forum.navigraph.com/t/sign-in-issues-into-charts/1015/17 "2021-02-15T09:07:22Z")
A post was split to a new topic: [Unable to sign into Charts application](https://forum.navigraph.com/t/unable-to-sign-into-charts-application/4275)
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### Author:  [@skysail](https://forum.navigraph.com/u/skysail)
#### Post date: [April 16, 2021, 10:40am UTC](https://forum.navigraph.com/t/sign-in-issues-into-charts/1015/18 "2021-04-16T10:40:38Z")
4 posts were split to a new topic: [Issues signing into Charts](https://forum.navigraph.com/t/issues-signing-into-charts/4867)