# Randomly losing my Navigraph subscription login

**URL:** https://forum.navigraph.com/t/randomly-losing-my-navigraph-subscription-login/13687
**Category:** Simlink/Moving Map
**Created:** [October 22, 2023, 7:29pm UTC](https://forum.navigraph.com/t/randomly-losing-my-navigraph-subscription-login/13687 "2023-10-22T19:29:15Z")
**Posts on this page:** 1
**Showing post:** 21

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### Author: ![skysail](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/skysail/32/304_2.png) [@skysail](https://forum.navigraph.com/u/skysail)
#### Post date: [January 25, 2024, 9:12am UTC](https://forum.navigraph.com/t/randomly-losing-my-navigraph-subscription-login/13687/21 "2024-01-25T09:12:30Z")

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We have just confirmed Kaspersky to be the culprit for [another, very similar issue](https://forum.navigraph.com/t/i-cant-authenticate-on-charts/14532/8).

I am going to assume that disabling the antivirus is going to solve the issue for you too! I am sure that it is also possible to configure the antivirus to not interfere with our products, but I can’t help you with this process unfortunately.

If you disabled the antivirus and you still have these issues, please let us know!

Kind Regards,  
Malte

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