# Payments not going through for extending subscription
**URL:** https://forum.navigraph.com/t/payments-not-going-through-for-extending-subscription/22913
**Category:** Site Feedback
**Created:** [March 14, 2026, 4:56am UTC](https://forum.navigraph.com/t/payments-not-going-through-for-extending-subscription/22913 "2026-03-14T04:56:12Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@swap18](https://forum.navigraph.com/u/swap18)
#### Post date: [March 14, 2026, 4:56am UTC](https://forum.navigraph.com/t/payments-not-going-through-for-extending-subscription/22913/1 "2026-03-14T04:56:12Z")
Hello,
Since this morning, I’ve noticed that when I extend my subscription, the site doesn’t show the OTP page after pressing the pay button after entering the card details. I then tried two other cards from different providers however, even then, the otp page doesn’t pop up. Assuming an error, I then tried PayPal, however, I observed that even this option was not working. Therefore, I wonder if there’s an issue with the way the website parses payment requests and I thought it warranted bringing this to your attention.
Regards,
Swapnil
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### Author:  [@GordonNG](https://forum.navigraph.com/u/GordonNG)
#### Post date: [March 14, 2026, 9:54am UTC](https://forum.navigraph.com/t/payments-not-going-through-for-extending-subscription/22913/2 "2026-03-14T09:54:38Z")
Hello,
Please contact [account@navigraph.com](mailto:account@navigraph.com)
Its never a good idea to discuss account related issues on the technical support forum.
Thanks,
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### Author:  [@swap18](https://forum.navigraph.com/u/swap18)
#### Post date: [March 14, 2026, 11:38am UTC](https://forum.navigraph.com/t/payments-not-going-through-for-extending-subscription/22913/3 "2026-03-14T11:38:56Z")
It isn’t an accounts-related issue, but a website issue. Because the payment has now been refused on multiple cards.
Regards,
swap18
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### Author:  [@GordonNG](https://forum.navigraph.com/u/GordonNG)
#### Post date: [March 14, 2026, 12:31pm UTC](https://forum.navigraph.com/t/payments-not-going-through-for-extending-subscription/22913/4 "2026-03-14T12:31:54Z")
It’s not a site issue.
The information we have is limited however the instructions I can see relate to it being a bank account issue rather than anything to do with the Navigraph website or the cards you are using.
You will need to contact your bank in order to resolve this.
If you wish to discuss further, _please_ contact [account@navigraph.com](mailto:account@navigraph.com)
Thank you.
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### Author:  [@GordonNG](https://forum.navigraph.com/u/GordonNG)
#### Post date: [March 14, 2026, 12:32pm UTC](https://forum.navigraph.com/t/payments-not-going-through-for-extending-subscription/22913/5 "2026-03-14T12:32:03Z")