# Payment Problem

**URL:** <https://forum.navigraph.com/t/payment-problem/17273>\
**Category:** Site Feedback\
**Created:** [October 10, 2024, 5:32pm UTC](https://forum.navigraph.com/t/payment-problem/17273 "2024-10-10T17:32:01Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![PassengerLanding636](https://avatars.discourse-cdn.com/v4/letter/p/45deac/32.png) [@PassengerLanding636](https://forum.navigraph.com/u/PassengerLanding636)\
**Post date:** [October 10, 2024, 5:32pm UTC](https://forum.navigraph.com/t/payment-problem/17273/1 "2024-10-10T17:32:01Z")

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Good eavning I have a problem with my payment method I have account with navigaraph and I can’t get a username for my nivigraph mappings how can I obtain a username for navigraph

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**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\
**Post date:** [October 22, 2024, 10:59pm UTC](https://forum.navigraph.com/t/payment-problem/17273/2 "2024-10-22T22:59:51Z")

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Hi,

Welcome.

If not resolved, please send an email to [account@navigraph.com](mailto:account@navigraph.com).

Cheers  
Ian

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**Author:** ![PilotedStorage201](https://avatars.discourse-cdn.com/v4/letter/p/e19b73/32.png) [@PilotedStorage201](https://forum.navigraph.com/u/PilotedStorage201)\
**Post date:** [October 26, 2024, 9:48am UTC](https://forum.navigraph.com/t/payment-problem/17273/3 "2024-10-26T09:48:19Z")

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Hello Ian,

The subscription issue has been solved. Thanks for your help!

Regards

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**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\
**Post date:** [October 26, 2024, 10:09am UTC](https://forum.navigraph.com/t/payment-problem/17273/4 "2024-10-26T10:09:45Z")

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You are welcome. Glad it is resolved.

Happy flying.

Ian

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**Author:** ![system](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/1X/4cc83e90d70ab312b1bd2d7527bddad309607265.png) [@system](https://forum.navigraph.com/u/system)\
**Post date:** [October 28, 2024, 10:10am UTC](https://forum.navigraph.com/t/payment-problem/17273/5 "2024-10-28T10:10:29Z")

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