# Payment failed

**URL:** <https://forum.navigraph.com/t/payment-failed/4911>\
**Category:** General non MSFS data\
**Created:** [April 22, 2021, 3:08pm UTC](https://forum.navigraph.com/t/payment-failed/4911 "2021-04-22T15:08:22Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![DaveHagen](https://avatars.discourse-cdn.com/v4/letter/d/f17d59/32.png) [@DaveHagen](https://forum.navigraph.com/u/DaveHagen)\
**Post date:** [April 22, 2021, 3:08pm UTC](https://forum.navigraph.com/t/payment-failed/4911/1 "2021-04-22T15:08:22Z")

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Hello, I’ve gotten twice a mail about payment failed, got the same mail yesterday, bought a sub on 20 April 2020. Never gotten that mail. Now I can’t update the AIRAC to 2104, and can’t unlock 2104 on simbrief

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**Author:** ![NAVData](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/navdata/32/30549_2.png) [@NAVData](https://forum.navigraph.com/u/NAVData)\
**Post date:** [April 22, 2021, 5:26pm UTC](https://forum.navigraph.com/t/payment-failed/4911/2 "2021-04-22T17:26:02Z")

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Split this topic on April 22, 2021, 5:26pm UTC

A post was split to a new topic: [Where do I find the AIRAC 2104?](https://forum.navigraph.com/t/where-do-i-find-the-airac-2104/4916)

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**Author:** ![AGoodie](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/agoodie/32/2154_2.png) [@AGoodie](https://forum.navigraph.com/u/AGoodie)\
**Post date:** [April 22, 2021, 7:03pm UTC](https://forum.navigraph.com/t/payment-failed/4911/3 "2021-04-22T19:03:23Z")

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Hi,

I’m sorry to read that. Could you please send an email about this to [account@navigraph.com](mailto:account@navigraph.com) in order for our account support team to investigate?

Kind Regards

Andy

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**Author:** ![DaveHagen](https://avatars.discourse-cdn.com/v4/letter/d/f17d59/32.png) [@DaveHagen](https://forum.navigraph.com/u/DaveHagen)\
**Post date:** [April 23, 2021, 7:56pm UTC](https://forum.navigraph.com/t/payment-failed/4911/4 "2021-04-23T19:56:20Z")

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Long story short: The credit card I used, was hacked not so long ago, and I forgot to change the payment method to the new card. Changed it in the payment method and now it’s all good agan 🙂 At least, I still can’t change the AIRAC from 2103 to 2104 on Simbrief

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**Author:** ![system](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/1X/4cc83e90d70ab312b1bd2d7527bddad309607265.png) [@system](https://forum.navigraph.com/u/system)\
**Post date:** [April 25, 2021, 7:57pm UTC](https://forum.navigraph.com/t/payment-failed/4911/5 "2021-04-25T19:57:02Z")

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Closed on April 25, 2021, 7:57pm UTC

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