# No synchronisation between account and nav hub

**URL:** <https://forum.navigraph.com/t/no-synchronisation-between-account-and-nav-hub/16365>\
**Category:** Navigraph Hub\
**Created:** [July 17, 2024, 8:17pm UTC](https://forum.navigraph.com/t/no-synchronisation-between-account-and-nav-hub/16365 "2024-07-17T20:17:49Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Zauberer59](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/zauberer59/32/18772_2.png) [@Zauberer59](https://forum.navigraph.com/u/Zauberer59)\
**Post date:** [July 17, 2024, 8:17pm UTC](https://forum.navigraph.com/t/no-synchronisation-between-account-and-nav-hub/16365/1 "2024-07-17T20:17:49Z")

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Hello, I tried to open the Navigraph Hub. By clicking on “sign in” the website opens with the account login details. After login it says " **Navigraph Hub** was successfully linked with your Navigraph account." However, the “sign in” keeps remaining at the Hub-page. Can anybody help?

Btw: I erased all cookies, tried with firefox (which previously worked) and Microsoft Edge. None worked…

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**Author:** ![m4rkus](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/m4rkus/32/330_2.png) [@m4rkus](https://forum.navigraph.com/u/m4rkus)\
**Post date:** [July 19, 2024, 9:09am UTC](https://forum.navigraph.com/t/no-synchronisation-between-account-and-nav-hub/16365/2 "2024-07-19T09:09:57Z")

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Hey @Zauberer59

I have added extended logging for your account. Can you please try to sign in again, and we will investigate.

Kind regards,

Markus

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**Author:** ![Zauberer59](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/zauberer59/32/18772_2.png) [@Zauberer59](https://forum.navigraph.com/u/Zauberer59)\
**Post date:** [July 21, 2024, 3:10pm UTC](https://forum.navigraph.com/t/no-synchronisation-between-account-and-nav-hub/16365/3 "2024-07-21T15:10:21Z")

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Hey Markus, I don’t know why but all of a sudden the sign in worked. I did not make any change. I remember the same issue in last year. I am pretty sure this is a software issue. I wonder when this will happen again…  
Thanks for your support!  
Kind regards, Volker

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**Author:** ![system](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/1X/4cc83e90d70ab312b1bd2d7527bddad309607265.png) [@system](https://forum.navigraph.com/u/system)\
**Post date:** [July 28, 2024, 3:10pm UTC](https://forum.navigraph.com/t/no-synchronisation-between-account-and-nav-hub/16365/4 "2024-07-28T15:10:24Z")

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Closed on July 28, 2024, 3:10pm UTC

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