# Navigraph won't let me sigh in on new computer **URL:** \ **Category:** General\ **Created:** [August 26, 2022, 9:41pm UTC](https://forum.navigraph.com/t/navigraph-wont-let-me-sigh-in-on-new-computer/8959 "2022-08-26T21:41:45Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![joem67](https://avatars.discourse-cdn.com/v4/letter/j/bc79bd/32.png) [@joem67](https://forum.navigraph.com/u/joem67)\ **Post date:** [August 26, 2022, 9:41pm UTC](https://forum.navigraph.com/t/navigraph-wont-let-me-sigh-in-on-new-computer/8959/1 "2022-08-26T21:41:45Z")
When ever I try to log into my account on my new computer when ever I click sign in it just does not work. It send me back to the main page not signed in and then the rest of the page is unresponsive. If there is anyway to fix this please let me know because I really need this? ---
**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\ **Post date:** [August 27, 2022, 12:44am UTC](https://forum.navigraph.com/t/navigraph-wont-let-me-sigh-in-on-new-computer/8959/2 "2022-08-27T00:44:16Z")
Hi Joe, Welcome. When you sign in, please post a screenshot of any error shown using [Guide to posting Screenshots](https://forum.navigraph.com/t/posting-guide-uploading-screenshots-or-images/116/2). Try using a different default browsers and restarting your machine. You need to have a [Subscription](https://navigraph.com/account/subscription) to use Charts other than in demo mode. Maybe you have under a different username? Cheers Ian ---
**Author:** ![joem67](https://avatars.discourse-cdn.com/v4/letter/j/bc79bd/32.png) [@joem67](https://forum.navigraph.com/u/joem67)\ **Post date:** [August 27, 2022, 4:39am UTC](https://forum.navigraph.com/t/navigraph-wont-let-me-sigh-in-on-new-computer/8959/3 "2022-08-27T04:39:01Z")
No man I have a subscription and everything and a screenshot will not do anything all it is on my new computer it does not let me log into the account. On all my other devices it works just not my new computer. ---
**Author:** ![NAVData](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/navdata/32/30549_2.png) [@NAVData](https://forum.navigraph.com/u/NAVData)\ **Post date:** [August 27, 2022, 5:00am UTC](https://forum.navigraph.com/t/navigraph-wont-let-me-sigh-in-on-new-computer/8959/4 "2022-08-27T05:00:11Z")
Hi, which username do you use to login? Because your current usetname `joern67` has no subscription. So, to check your account, we need your username with the subscription you have. Thank you Richard ---
**Author:** ![joem67](https://avatars.discourse-cdn.com/v4/letter/j/bc79bd/32.png) [@joem67](https://forum.navigraph.com/u/joem67)\ **Post date:** [August 27, 2022, 5:24am UTC](https://forum.navigraph.com/t/navigraph-wont-let-me-sigh-in-on-new-computer/8959/5 "2022-08-27T05:24:57Z")
this is an account I don’t use my real account is AlexC25 ---
**Author:** ![NAVData](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/navdata/32/30549_2.png) [@NAVData](https://forum.navigraph.com/u/NAVData)\ **Post date:** [August 27, 2022, 5:30am UTC](https://forum.navigraph.com/t/navigraph-wont-let-me-sigh-in-on-new-computer/8959/6 "2022-08-27T05:30:49Z")
Thanks, no prob thanks. What I see the your account is ok so far. So, do you have any firewall, any blocker ad, virus app or similar else? Are you able to connect to a mobile network on your PC to check the internet connection? The other devices you are using are all in the same local network as your new PC? Cheers Richard ---
**Author:** ![joem67](https://avatars.discourse-cdn.com/v4/letter/j/bc79bd/32.png) [@joem67](https://forum.navigraph.com/u/joem67)\ **Post date:** [August 27, 2022, 5:34am UTC](https://forum.navigraph.com/t/navigraph-wont-let-me-sigh-in-on-new-computer/8959/7 "2022-08-27T05:34:13Z")
yes they are when ever I open the website and try to log in it just send me back to the home page and everything else I click send me right back as well. I don’t know if its my computer or the website? ---
**Author:** ![NAVData](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/navdata/32/30549_2.png) [@NAVData](https://forum.navigraph.com/u/NAVData)\ **Post date:** [August 27, 2022, 5:57am UTC](https://forum.navigraph.com/t/navigraph-wont-let-me-sigh-in-on-new-computer/8959/8 "2022-08-27T05:57:35Z")
Hm strange … I have tried to signout and sign in again. No problem here. Have you tried another browser as Ian mentioned? Cheers Richard ---
**Author:** ![joem67](https://avatars.discourse-cdn.com/v4/letter/j/bc79bd/32.png) [@joem67](https://forum.navigraph.com/u/joem67)\ **Post date:** [August 27, 2022, 6:05am UTC](https://forum.navigraph.com/t/navigraph-wont-let-me-sigh-in-on-new-computer/8959/9 "2022-08-27T06:05:28Z")
ya no luck kinda sucks had my friend send me over the files ---
**Author:** ![NAVData](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/navdata/32/30549_2.png) [@NAVData](https://forum.navigraph.com/u/NAVData)\ **Post date:** [August 27, 2022, 7:19am UTC](https://forum.navigraph.com/t/navigraph-wont-let-me-sigh-in-on-new-computer/8959/10 "2022-08-27T07:19:16Z")
… but why don’t you download the files via your old working systems? Why must send a friend files? To share files are not allowed, so stop this … Please check your system, it must something on your new system. Cheers Richard ---
**Author:** ![joem67](https://avatars.discourse-cdn.com/v4/letter/j/bc79bd/32.png) [@joem67](https://forum.navigraph.com/u/joem67)\ **Post date:** [August 27, 2022, 1:47pm UTC](https://forum.navigraph.com/t/navigraph-wont-let-me-sigh-in-on-new-computer/8959/11 "2022-08-27T13:47:34Z")
he just sent me the files to the pass I signed using my account