# Navigraph not downloading

**URL:** <https://forum.navigraph.com/t/navigraph-not-downloading/3966>\
**Category:** FMS Data Manager\
**Created:** [January 21, 2021, 2:30am UTC](https://forum.navigraph.com/t/navigraph-not-downloading/3966 "2021-01-21T02:30:29Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\
**Post date:** [January 21, 2021, 3:23am UTC](https://forum.navigraph.com/t/navigraph-not-downloading/3966/2 "2021-01-21T03:23:24Z")

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Hi Stephen,

Welcome.

Is this for Windows or macOS ? Which version.

Assuming Windows,

Lets start afresh.

Please disable any Antivirus and firewall.

Please use Windows to uninstall FMS Data Manager. Specifically use [FAQ - Charts desktop installer fails immediately](https://forum.navigraph.com/t/faq-charts-desktop-installer-fails-immediately/134)

If they exist, please delete folders:  
c:\ProgramData\Navigraph\FMSClient and c:\Program Files (x86)\Navigraph\FMS Data Manager.

Please download and install latest [FMS Data Manager](https://www.navigraph.com/FmsDataManager.aspx).

Please check X-Plane 11 path in _Settings_ page is correct.

In _Addon List_ select and _Remove_ entry X-Plane 11 (11.50+). You should have entry X-Plane 11 (11.50+) again. Press _Scan_ and _Save_.

In _Addon List_ what happens when you select and _Update_ entry X-Plane 11 (11.50+)

Please let us know how you get on.

Cheers  
Ian

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