# NaviGraph INOP in EFB **URL:** \ **Category:** MSFS In-Game Panel\ **Created:** [January 11, 2025, 5:52am UTC](https://forum.navigraph.com/t/navigraph-inop-in-efb/18312 "2025-01-11T05:52:54Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![Siberian10](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/siberian10/32/21716_2.png) [@Siberian10](https://forum.navigraph.com/u/Siberian10)\ **Post date:** [January 13, 2025, 1:33pm UTC](https://forum.navigraph.com/t/navigraph-inop-in-efb/18312/21 "2025-01-13T13:33:27Z")
Yes, immediately after launching the game, the restart button removes the error and simply displays a black screen on the tablet. ---
**Author:** ![skysail](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/skysail/32/304_2.png) [@skysail](https://forum.navigraph.com/u/skysail)\ **Post date:** [January 13, 2025, 1:35pm UTC](https://forum.navigraph.com/t/navigraph-inop-in-efb/18312/22 "2025-01-13T13:35:46Z")
Alright, thank you. We did update the package, but the changes were to the MSFS SDK in order to fix a compatibility issue that would prevent certain map elements from loading the in the EFB Planner map… To narrow this down, please install Beta 1 of the Charts app from this link and see if the issue persists: [navigraph-efb-chartsapp-v1.0.0-beta.1.zip](https://forum.navigraph.com/uploads/short-url/oh742JohT0sLqearLkK86AkFoRA.zip) (188.6 KB) ---
**Author:** ![Siberian10](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/siberian10/32/21716_2.png) [@Siberian10](https://forum.navigraph.com/u/Siberian10)\ **Post date:** [January 13, 2025, 2:12pm UTC](https://forum.navigraph.com/t/navigraph-inop-in-efb/18312/23 "2025-01-13T14:12:37Z")
Now everything works. Now I will try updating and trying again. ---
**Author:** ![Siberian10](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/siberian10/32/21716_2.png) [@Siberian10](https://forum.navigraph.com/u/Siberian10)\ **Post date:** [January 13, 2025, 2:19pm UTC](https://forum.navigraph.com/t/navigraph-inop-in-efb/18312/24 "2025-01-13T14:19:05Z")
Alas, the update has failed again. I will continue to use the old version until the problem is fixed. ---
**Author:** ![skysail](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/skysail/32/304_2.png) [@skysail](https://forum.navigraph.com/u/skysail)\ **Post date:** [January 13, 2025, 2:45pm UTC](https://forum.navigraph.com/t/navigraph-inop-in-efb/18312/25 "2025-01-13T14:45:13Z")
We have identified the issue! Thanks for the insights, everyone. The problem is not entirely simple to solve and unfortunately we are low on developer resources at the moment, but we will look deeper into this as soon as possible! Apologies for the inconvenience! In the meantime, Beta 1 provided above should work fine. Kind Regards, Malte ---
**Author:** ![VisualVelocity837](https://avatars.discourse-cdn.com/v4/letter/v/b487fb/32.png) [@VisualVelocity837](https://forum.navigraph.com/u/VisualVelocity837)\ **Post date:** [January 13, 2025, 5:18pm UTC](https://forum.navigraph.com/t/navigraph-inop-in-efb/18312/26 "2025-01-13T17:18:05Z")
Very impressive customer service. You just convinced me to renew my subscription. ---
**Author:** ![pequenyo](https://avatars.discourse-cdn.com/v4/letter/p/9f8e36/32.png) [@pequenyo](https://forum.navigraph.com/u/pequenyo)\ **Post date:** [January 13, 2025, 8:23pm UTC](https://forum.navigraph.com/t/navigraph-inop-in-efb/18312/27 "2025-01-13T20:23:34Z")
Thanks for the beta 1. It works now! ---
**Author:** ![AirworthyDeparture61](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/airworthydeparture61/32/21695_2.png) [@AirworthyDeparture61](https://forum.navigraph.com/u/AirworthyDeparture61)\ **Post date:** [January 14, 2025, 2:07am UTC](https://forum.navigraph.com/t/navigraph-inop-in-efb/18312/28 "2025-01-14T02:07:47Z")
Thanks so much, great customer service. I for one love your product and from this experience will continue to use you all. I never imagined so many people were having this issue when I created this post. Looking forward to the fix so we can be back to full flight. ---
**Author:** ![JackLavigne](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/jacklavigne/32/18446_2.png) [@JackLavigne](https://forum.navigraph.com/u/JackLavigne)\ **Post date:** [January 15, 2025, 12:10pm UTC](https://forum.navigraph.com/t/navigraph-inop-in-efb/18312/29 "2025-01-15T12:10:28Z")
Hi everyone, I’ve attached a version that should properly resolve this. Please test it out and let me know [navigraph-efb-chartsapp.zip](https://forum.navigraph.com/uploads/short-url/9gDrl3uQbwYRvTdBO6hDtOrNzM.zip) (297.1 KB) Thanks, Jack ---
**Author:** ![pequenyo](https://avatars.discourse-cdn.com/v4/letter/p/9f8e36/32.png) [@pequenyo](https://forum.navigraph.com/u/pequenyo)\ **Post date:** [January 15, 2025, 6:30pm UTC](https://forum.navigraph.com/t/navigraph-inop-in-efb/18312/30 "2025-01-15T18:30:46Z")
Tried once and works. Will let u know if anything happens. What has this version different from beta 1? Thx ---
**Author:** ![JackLavigne](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/jacklavigne/32/18446_2.png) [@JackLavigne](https://forum.navigraph.com/u/JackLavigne)\ **Post date:** [January 15, 2025, 8:02pm UTC](https://forum.navigraph.com/t/navigraph-inop-in-efb/18312/31 "2025-01-15T20:02:38Z")
Great to hear. This version is the latest, so includes all additions since beta one as well as a fix for the INOP issue. Long story short, there was a race condition with our data store for the app that has been resolved ---
**Author:** ![riatjunkie](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/riatjunkie/32/1350_2.png) [@riatjunkie](https://forum.navigraph.com/u/riatjunkie)\ **Post date:** [January 15, 2025, 8:49pm UTC](https://forum.navigraph.com/t/navigraph-inop-in-efb/18312/32 "2025-01-15T20:49:33Z")
Used the EFB to create and fly an IFR flightplan using the new version, no problems! Thanks for the fix. Edit - The Navigraph Hub shows the EFB Charts App as needing an update. Should we do this yet? ---
**Author:** ![skysail](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/skysail/32/304_2.png) [@skysail](https://forum.navigraph.com/u/skysail)\ **Post date:** [January 16, 2025, 8:43am UTC](https://forum.navigraph.com/t/navigraph-inop-in-efb/18312/33 "2025-01-16T08:43:33Z")
No, please hold off the update for now! The zip provided here in the forum is the (experimental) latest version, the Hub has not yet been updated. It is likely that you will just be downgraded if you try it! Kind Regards, Malte ---
**Author:** ![WireWolf](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/wirewolf/32/21766_2.png) [@WireWolf](https://forum.navigraph.com/u/WireWolf)\ **Post date:** [January 16, 2025, 4:38pm UTC](https://forum.navigraph.com/t/navigraph-inop-in-efb/18312/34 "2025-01-16T16:38:30Z")
This has fixed the INOP but I now get a CTD when using the Export \> ATC and avionics in the Pilatus PC12. I haven’t tested any other aircraft yet. ---
**Author:** ![PassengerSimulation4](https://avatars.discourse-cdn.com/v4/letter/p/b9e5f3/32.png) [@PassengerSimulation4](https://forum.navigraph.com/u/PassengerSimulation4)\ **Post date:** [January 16, 2025, 8:30pm UTC](https://forum.navigraph.com/t/navigraph-inop-in-efb/18312/35 "2025-01-16T20:30:14Z")
what to do with this zip archive? i have installed current efb charts through the hub. it does not provide any functionality to install custom version or enable automatic beta downloads. ---
**Author:** ![AirworthyTaxi673](https://avatars.discourse-cdn.com/v4/letter/a/96bed5/32.png) [@AirworthyTaxi673](https://forum.navigraph.com/u/AirworthyTaxi673)\ **Post date:** [January 17, 2025, 2:34am UTC](https://forum.navigraph.com/t/navigraph-inop-in-efb/18312/36 "2025-01-17T02:34:41Z")
Same question, I have the new file what do I do with it? ---
**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\ **Post date:** [January 17, 2025, 2:38am UTC](https://forum.navigraph.com/t/navigraph-inop-in-efb/18312/37 "2025-01-17T02:38:18Z")
You would unzip the folder into your MSFS 2024 Community folder. This is a Beta test. Please advise if you are not comfortable doing this. Cheers Ian ---
**Author:** ![schule69](https://avatars.discourse-cdn.com/v4/letter/s/c68b51/32.png) [@schule69](https://forum.navigraph.com/u/schule69)\ **Post date:** [January 17, 2025, 4:23am UTC](https://forum.navigraph.com/t/navigraph-inop-in-efb/18312/38 "2025-01-17T04:23:53Z")
I’m also getting a CTD in the pc24 when exporting the flight plan. It was working perfectly fine after the initial install earlier today but now it is not ---
**Author:** ![speedwaystar](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/speedwaystar/32/6408_2.png) [@speedwaystar](https://forum.navigraph.com/u/speedwaystar)\ **Post date:** [January 19, 2025, 7:09pm UTC](https://forum.navigraph.com/t/navigraph-inop-in-efb/18312/39 "2025-01-19T19:09:01Z")
tested the alpha release in C172. everything seems to work. no CTD when selecting “EFB-\>Navigraph Charts-\>Export-\>Load as active flightplan”, nor when selecting “EFB-\>Flight Planner-\>Export to Avionics”. repeated in PC-12 and PC-24. no CTD experienced. ---
**Author:** ![skysail](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/skysail/32/304_2.png) [@skysail](https://forum.navigraph.com/u/skysail)\ **Post date:** [January 20, 2025, 11:07am UTC](https://forum.navigraph.com/t/navigraph-inop-in-efb/18312/40 "2025-01-20T11:07:51Z")
For those getting CTDs, are you using the beta version of our navigation data? If so, please try to make sure that it is loaded in the correct order. We have a bunch of other issues related to this, so it would not surprise me if that would be a factor here as well! It would also explain why some of you are getting CTDs and some not - the order of the packages is likely different between your setups. For more information, see: > [@SimBrief Dispatch for MSFS2024 incorrectly imports flight plan(?)](https://forum.navigraph.com/t/simbrief-dispatch-for-msfs2024-incorrectly-imports-flight-plan/17854/7): > > Hello again! There seems to be an ongoing issue with the order of packages. For more information, see this thread: [Navigraph AIRAC Cycle for 2024 Missing Waypoints in the Sim](https://forum.navigraph.com/t/navigraph-airac-cycle-for-2024-missing-waypoints-in-the-sim/18298) We have a bug report open in the MSFS forums to try and bring some light to the situation: [Define the loading order of installed packages - [MSFS 2024] Bug Reports - MSFS DevSupport](https://devsupport.flightsimulator.com/t/define-the-loading-order-of-installed-packages/12456) In the meantime, it seems like one user was able to fix this by manually sorting the packages! Maybe it is worth giving a try: Kind R… Kind Regards, Malte [Previous page](https://forum.navigraph.com/t/navigraph-inop-in-efb/18312.md?page=1) [Next page](https://forum.navigraph.com/t/navigraph-inop-in-efb/18312.md?page=3)