# Navigraph Hub not loading

**URL:** <https://forum.navigraph.com/t/navigraph-hub-not-loading/23485>\
**Category:** FMS Data Manager\
**Created:** [May 20, 2026, 8:18am UTC](https://forum.navigraph.com/t/navigraph-hub-not-loading/23485 "2026-05-20T08:18:25Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![jetstream44](https://avatars.discourse-cdn.com/v4/letter/j/9d8465/32.png) [@jetstream44](https://forum.navigraph.com/u/jetstream44)\
**Post date:** [May 20, 2026, 8:18am UTC](https://forum.navigraph.com/t/navigraph-hub-not-loading/23485/1 "2026-05-20T08:18:25Z")

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Hi,

I know this has been reported many times, but will there be a fix for the “unable to load package data”? I’ve redownloaded, synced the clock, only have defender?

Its getting annoying now!

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**Author:** ![GordonNG](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/gordonng/32/27797_2.png) [@GordonNG](https://forum.navigraph.com/u/GordonNG)\
**Post date:** [May 20, 2026, 8:34am UTC](https://forum.navigraph.com/t/navigraph-hub-not-loading/23485/2 "2026-05-20T08:34:22Z")

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Hello,

Can you send Hub logs, please

1. Press Win + R
2. Type `%appdata%/navigraph-hub/logs` and press enter
3. In the Explorer window that opens, locate the `main.log` file
4. Upload this file to your next post

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**Author:** ![jetstream44](https://avatars.discourse-cdn.com/v4/letter/j/9d8465/32.png) [@jetstream44](https://forum.navigraph.com/u/jetstream44)\
**Post date:** [May 20, 2026, 8:37am UTC](https://forum.navigraph.com/t/navigraph-hub-not-loading/23485/3 "2026-05-20T08:37:22Z")

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[main.log](https://forum.navigraph.com/uploads/short-url/auB2ztef8RPKDSlZxoek3OaUw0m.log) (249.0 KB)

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<div class="post-metadata">

**Author:** ![jetstream44](https://avatars.discourse-cdn.com/v4/letter/j/9d8465/32.png) [@jetstream44](https://forum.navigraph.com/u/jetstream44)\
**Post date:** [May 20, 2026, 8:37am UTC](https://forum.navigraph.com/t/navigraph-hub-not-loading/23485/4 "2026-05-20T08:37:55Z")

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Hi, That should be the file thanks

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<div class="post-metadata">

**Author:** ![GordonNG](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/gordonng/32/27797_2.png) [@GordonNG](https://forum.navigraph.com/u/GordonNG)\
**Post date:** [May 20, 2026, 9:13am UTC](https://forum.navigraph.com/t/navigraph-hub-not-loading/23485/5 "2026-05-20T09:13:07Z")

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Make sure that Navigraph Hub is added to the Windows Security whitelist

1. Go to Start \> Settings \> Update & Security \> Windows Security \> Virus & threat protection.

2. Under Virus & threat protection settings, select Manage settings, and then under Exclusions, select Add or remove exclusions.

Add the Navigraph Hub folder to the exclusion list. After that, close and reopen the Navigraph Hub app

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**Author:** ![jetstream44](https://avatars.discourse-cdn.com/v4/letter/j/9d8465/32.png) [@jetstream44](https://forum.navigraph.com/u/jetstream44)\
**Post date:** [May 20, 2026, 1:38pm UTC](https://forum.navigraph.com/t/navigraph-hub-not-loading/23485/6 "2026-05-20T13:38:48Z")

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Thanks , at the moment it is working so fingers crossed and thank you !

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**Author:** ![system](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/1X/4cc83e90d70ab312b1bd2d7527bddad309607265.png) [@system](https://forum.navigraph.com/u/system)\
**Post date:** [May 22, 2026, 1:39pm UTC](https://forum.navigraph.com/t/navigraph-hub-not-loading/23485/7 "2026-05-22T13:39:01Z")

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