# Navigraph hub not loading packages **URL:** \ **Category:** Navigraph Hub\ **Created:** [April 4, 2026, 4:35pm UTC](https://forum.navigraph.com/t/navigraph-hub-not-loading-packages/23130 "2026-04-04T16:35:55Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![RSomerville](https://avatars.discourse-cdn.com/v4/letter/r/c57346/32.png) [@RSomerville](https://forum.navigraph.com/u/RSomerville)\ **Post date:** [April 4, 2026, 4:35pm UTC](https://forum.navigraph.com/t/navigraph-hub-not-loading-packages/23130/1 "2026-04-04T16:35:55Z")
I have a new computer. I am not able to load in Navigraph Hub after several tries. I cleared out the old folders and did a fresh reinstall, but still the packages do not load. What is the problem and what do I need to do? ---
**Author:** ![GordonNG](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/gordonng/32/27797_2.png) [@GordonNG](https://forum.navigraph.com/u/GordonNG)\ **Post date:** [April 4, 2026, 4:42pm UTC](https://forum.navigraph.com/t/navigraph-hub-not-loading-packages/23130/2 "2026-04-04T16:42:58Z")
Hello, We will need a little bit more information, particularly from Hub’s logs 1. Press Win + R 2. Type `%appdata%/navigraph-hub/logs` and press enter 3. In the Explorer window that opens, locate the `main.log` file 4. Upload this file to your next post Thanks! ---
**Author:** ![RSomerville](https://avatars.discourse-cdn.com/v4/letter/r/c57346/32.png) [@RSomerville](https://forum.navigraph.com/u/RSomerville)\ **Post date:** [April 7, 2026, 9:41pm UTC](https://forum.navigraph.com/t/navigraph-hub-not-loading-packages/23130/3 "2026-04-07T21:41:49Z")
Here is the log file you requested. [main.log](https://forum.navigraph.com/uploads/short-url/rBsXoBXkkxXeQ7M1uILvzM17nOO.log) (121.7 KB) Hope this correct. Please let me what’s next. Thanks Richard ---
**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\ **Post date:** [April 7, 2026, 10:05pm UTC](https://forum.navigraph.com/t/navigraph-hub-not-loading-packages/23130/4 "2026-04-07T22:05:22Z")
Please: - Restart your router. - Check you have Windows time synced to local real time. - Disable any antivirus and firewall. - Restart your machine. - In Windows, please uninstall, redownload, and install the latest [Navigraph Hub](https://navigraph.com/downloads) Cheers Ian ---
**Author:** ![RSomerville](https://avatars.discourse-cdn.com/v4/letter/r/c57346/32.png) [@RSomerville](https://forum.navigraph.com/u/RSomerville)\ **Post date:** [April 8, 2026, 4:50pm UTC](https://forum.navigraph.com/t/navigraph-hub-not-loading-packages/23130/5 "2026-04-08T16:50:51Z")
Have done what you suggested several times. When I try to install Navigraph Hub it still does not load, it just spins. I have never experienced this problem before in all the years that I have subscribed to Navigraph. Now what do we do? Very frustrated! Richard ---
**Author:** ![GordonNG](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/gordonng/32/27797_2.png) [@GordonNG](https://forum.navigraph.com/u/GordonNG)\ **Post date:** [April 9, 2026, 8:35am UTC](https://forum.navigraph.com/t/navigraph-hub-not-loading-packages/23130/6 "2026-04-09T08:35:26Z")
That sounds strange and unexpected. Could you take a screenshot/video clip of this? ---
**Author:** ![RSomerville](https://avatars.discourse-cdn.com/v4/letter/r/c57346/32.png) [@RSomerville](https://forum.navigraph.com/u/RSomerville)\ **Post date:** [April 9, 2026, 1:08pm UTC](https://forum.navigraph.com/t/navigraph-hub-not-loading-packages/23130/7 "2026-04-09T13:08:15Z")
As I said at the start of this problem, I have a new high-end computer. Still doing the same thing. ![image](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/3X/1/3/132baf7c179c25abce63e8b309d85a364d84248c.jpeg) Richard ---
**Author:** ![RSomerville](https://avatars.discourse-cdn.com/v4/letter/r/c57346/32.png) [@RSomerville](https://forum.navigraph.com/u/RSomerville)\ **Post date:** [April 10, 2026, 1:03pm UTC](https://forum.navigraph.com/t/navigraph-hub-not-loading-packages/23130/8 "2026-04-10T13:03:24Z")
Tie following are the specs for my new computer. Do you see any possible issues that could keep the Hub from fully loading? [New Computer build specs2026a.docx](https://forum.navigraph.com/uploads/short-url/8XGdWbPDp6bzdhfErZvaVvGTaiw.docx) (14.9 KB) Let me know. Thanks, Richard ---
**Author:** ![vishalahir](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/vishalahir/32/15530_2.png) [@vishalahir](https://forum.navigraph.com/u/vishalahir)\ **Post date:** [April 10, 2026, 2:55pm UTC](https://forum.navigraph.com/t/navigraph-hub-not-loading-packages/23130/9 "2026-04-10T14:55:31Z")
Hello, Thank you for providing the log files and additional details regarding the issue. Based on the log file, it appears that your system does not have the “auto sync date and time” and “auto sync location” features enabled. Please ensure that you enable both the auto sync for date and time, as well as the location settings in the Windows settings. Additionally, please run the sync with the internet for the time settings. If you are using a VPN or proxy settings, please disable them and restart the Navigraph Hub. If you continue to experience any issues with the Navigraph product, please feel free to reach out. Thank you! **Best Regards,** **Vishal Ahir** **Navigraph** ---
**Author:** ![RSomerville](https://avatars.discourse-cdn.com/v4/letter/r/c57346/32.png) [@RSomerville](https://forum.navigraph.com/u/RSomerville)\ **Post date:** [April 10, 2026, 4:06pm UTC](https://forum.navigraph.com/t/navigraph-hub-not-loading-packages/23130/10 "2026-04-10T16:06:46Z")
Once again, I’ve done what you outlined above, BUT, NO CHANGE! Problem continues. The Hub just spins - not loading! ---
**Author:** ![vishalahir](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/vishalahir/32/15530_2.png) [@vishalahir](https://forum.navigraph.com/u/vishalahir)\ **Post date:** [April 14, 2026, 5:16am UTC](https://forum.navigraph.com/t/navigraph-hub-not-loading-packages/23130/11 "2026-04-14T05:16:18Z")
Hello, Please try connecting with another network, such as a mobile hotspot, or restart your internet router and check again. Thank you! **Best Regards,** **Vishal Ahir** **Navigraph** ---
**Author:** ![RSomerville](https://avatars.discourse-cdn.com/v4/letter/r/c57346/32.png) [@RSomerville](https://forum.navigraph.com/u/RSomerville)\ **Post date:** [April 16, 2026, 1:49pm UTC](https://forum.navigraph.com/t/navigraph-hub-not-loading-packages/23130/12 "2026-04-16T13:49:54Z")
No offense sir, but as I said, I have a new computer rig. Navigraph is the only app I am having a problem with; the Hub is not loading. I have 1 gig fiberoptic internet service. It seems like you all might not have an answer to my problem. I have been a paying customer for many years. Please assist me with this problem. Richard ---
**Author:** ![GordonNG](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/gordonng/32/27797_2.png) [@GordonNG](https://forum.navigraph.com/u/GordonNG)\ **Post date:** [April 16, 2026, 2:03pm UTC](https://forum.navigraph.com/t/navigraph-hub-not-loading-packages/23130/13 "2026-04-16T14:03:42Z")
Hello, Referring to the Hub logfile you recently sent us, there are entries relating to the network connection. Restarting your router may help here. Also, the suggestion of trying to tether your mobile internet connection could pinpoint the network issue. If you can successfully sign into Navigraph Hub and view packages, this would suggest an ongoing connection issue with the router. ---
**Author:** ![RSomerville](https://avatars.discourse-cdn.com/v4/letter/r/c57346/32.png) [@RSomerville](https://forum.navigraph.com/u/RSomerville)\ **Post date:** [April 16, 2026, 3:55pm UTC](https://forum.navigraph.com/t/navigraph-hub-not-loading-packages/23130/14 "2026-04-16T15:55:55Z")
I just spent about 2 hours with a great technician for my fiber optic internet service. He checked everything with my system, including their modem and he found no problems on my end. We uninstalled everything Navigraph in my system and reinstalled everything and still the Hub will not load the packages. As I said before since I am paying for your service I want it to work correctly. I can use the charts, but not the Hub. It’s up to you all now to solve the issue. Richard ---
**Author:** ![vishalahir](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/vishalahir/32/15530_2.png) [@vishalahir](https://forum.navigraph.com/u/vishalahir)\ **Post date:** [April 17, 2026, 9:58am UTC](https://forum.navigraph.com/t/navigraph-hub-not-loading-packages/23130/15 "2026-04-17T09:58:05Z")
Hello, Please follow the steps below to perform a clean installation of the Navigraph Hub: 1. Uninstall the Navigraph Hub application from your device. 2. Delete the Navigraph Hub folder located at “%APPDATA%\navigraph-hub”. ![image](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/3X/8/e/8eb76c0b7380381b55de61aab48414463cdda74f.png) 3. Download the Navigraph Hub from the [Navigraph website](https://navigraph.com/downloads) and install it again. 4. After installation, launch the Navigraph Hub. You will be prompted to log in. Please use your Navigraph credentials to access the application. If you continue to experience issues, please let us know. Thank you! **Best Regards,** **Vishal Ahir** **Navigraph** ---
**Author:** ![RSomerville](https://avatars.discourse-cdn.com/v4/letter/r/c57346/32.png) [@RSomerville](https://forum.navigraph.com/u/RSomerville)\ **Post date:** [April 17, 2026, 9:38pm UTC](https://forum.navigraph.com/t/navigraph-hub-not-loading-packages/23130/16 "2026-04-17T21:38:29Z")
I have spent more hours doing everything you suggested. Uninstalled everything Navigraph in my system and reinstalled everything and still the Hub will not load the packages. As I said before since I am paying for your service I want it to work correctly. I can use the charts, but not the Hub. Is the problem possjbly a bug on your system? Richard Richard ---
**Author:** ![system](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/1X/4cc83e90d70ab312b1bd2d7527bddad309607265.png) [@system](https://forum.navigraph.com/u/system)\ **Post date:** [April 24, 2026, 9:38pm UTC](https://forum.navigraph.com/t/navigraph-hub-not-loading-packages/23130/17 "2026-04-24T21:38:34Z")
Closed on April 24, 2026, 9:38pm UTC This topic was automatically closed 7 days after the last reply. New replies are no longer allowed. ---
**Author:** ![vishalahir](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/vishalahir/32/15530_2.png) [@vishalahir](https://forum.navigraph.com/u/vishalahir)\ **Post date:** [April 27, 2026, 1:55pm UTC](https://forum.navigraph.com/t/navigraph-hub-not-loading-packages/23130/18 "2026-04-27T13:55:28Z")
Hi Richard, I completely understand your frustration. It is absolutely reasonable to expect the service you pay for to work seamlessly. To answer your question directly: while we are always monitoring our systems, there are currently no known widespread bugs on our end that would prevent the Hub from loading packages in this manner. The specific behavior you are experiencing is usually caused by Windows or a background process forcibly killing the Hub’s background extraction processes. Since a standard reinstall hasn’t resolved this, I would like to ask you to check the points below. **1. Add Antivirus or Windows Defender Exclusions** Antivirus software frequently flags background activity as suspicious and silently blocks the app. Please add folder exclusions in your antivirus or Windows Defender settings for both `%localappdata%\Programs\navigraph-hub` and `%appdata%\Navigraph Hub`. **2. Run as Administrator** If your simulator is installed in a highly protected Windows directory, the Hub might be getting blocked by Windows folder permissions when it tries to scan for plugins. Right-click your Navigraph Hub desktop shortcut and select **Run as administrator** to ensure it has the necessary read/write privileges. **3. Clear Lingering Background Processes** Sometimes, a hidden, previously crashed instance of Navigraph Hub remains open in the background, locking the required files and causing your new instance to hang on the loading screen. Press `Ctrl + Shift + Esc` to open Task Manager, scroll through your background processes, and select “End Task” on any `Navigraph Hub` processes you see before launching the app again. Please let me know how it goes after trying these specific steps. Thank you! **Best regards,** **Vishal Ahir** **Navigraph** ---
**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\ **Post date:** [April 28, 2026, 6:15am UTC](https://forum.navigraph.com/t/navigraph-hub-not-loading-packages/23130/19 "2026-04-28T06:15:31Z")
Opened on April 28, 2026, 6:15am UTC ---
**Author:** ![RSomerville](https://avatars.discourse-cdn.com/v4/letter/r/c57346/32.png) [@RSomerville](https://forum.navigraph.com/u/RSomerville)\ **Post date:** [April 29, 2026, 3:52pm UTC](https://forum.navigraph.com/t/navigraph-hub-not-loading-packages/23130/20 "2026-04-29T15:52:29Z")
No change!!! Something must be done to correct this. [Next page](https://forum.navigraph.com/t/navigraph-hub-not-loading-packages/23130.md?page=2)