# Navigraph hub not detecting my subscription

**URL:** <https://forum.navigraph.com/t/navigraph-hub-not-detecting-my-subscription/23988>\
**Category:** Navigraph Hub\
**Created:** [July 31, 2026, 3:11pm UTC](https://forum.navigraph.com/t/navigraph-hub-not-detecting-my-subscription/23988 "2026-07-31T15:11:43Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![PilotedRadar979](https://avatars.discourse-cdn.com/v4/letter/p/e47774/32.png) [@PilotedRadar979](https://forum.navigraph.com/u/PilotedRadar979)\
**Post date:** [July 31, 2026, 3:11pm UTC](https://forum.navigraph.com/t/navigraph-hub-not-detecting-my-subscription/23988/1 "2026-07-31T15:11:43Z")

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I have had a subscription to navigraph since july, i have 2 machines and navigraph hub works flawlessly on one of them. but on the other machine i am still logged into my account in which i have an active subscription, but no matter how much i restart my computer or reinstall the software it still doesnt work, it for some reason says im not subscribed even though i literally am. Is there any fix to this?

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**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\
**Post date:** [August 1, 2026, 6:11am UTC](https://forum.navigraph.com/t/navigraph-hub-not-detecting-my-subscription/23988/2 "2026-08-01T06:11:54Z")

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Hi…,

Welcome.

This is likely because you have two accounts, one with a subscription and one without, and you are logging in with a non-subscribed account.

Check you are logged out on the machine giving the error, and log in with your subscribed details.

If the problem persists, please post a screenshot showing the error using the [Guide to posting Screenshots](https://forum.navigraph.com/t/posting-guide-uploading-screenshots-or-images/116/2).

Cheers

Ian

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**Author:** ![PilotedRadar979](https://avatars.discourse-cdn.com/v4/letter/p/e47774/32.png) [@PilotedRadar979](https://forum.navigraph.com/u/PilotedRadar979)\
**Post date:** [August 1, 2026, 11:44am UTC](https://forum.navigraph.com/t/navigraph-hub-not-detecting-my-subscription/23988/3 "2026-08-01T11:44:05Z")

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Hi! thanks for the help, however i only seem to have one account, which is the one i have the subscription on. i have also tried refreshing the navigraph hub but it still doesn’t detect my subscription. Update, it is now resolved, i tried your method thanks for the help!

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**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\
**Post date:** [August 2, 2026, 9:48am UTC](https://forum.navigraph.com/t/navigraph-hub-not-detecting-my-subscription/23988/4 "2026-08-02T09:48:51Z")

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You are welcome. Glad it is resolved.

Happy flying.

Ian

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**Author:** ![system](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/1X/4cc83e90d70ab312b1bd2d7527bddad309607265.png) [@system](https://forum.navigraph.com/u/system)\
**Post date:** [August 4, 2026, 9:49am UTC](https://forum.navigraph.com/t/navigraph-hub-not-detecting-my-subscription/23988/5 "2026-08-04T09:49:42Z")

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Closed on August 4, 2026, 9:49am UTC

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